Customer Consultant

Solus Accident Repair Centres; Washington; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunity

Company pension scheme

33 days holiday including bank

Discounts on Aviva products

Job summary

Solus is seeking a Customer Consultant to provide exceptional customer service through clear communication and organised site coordination. You will support customers during their repair journey and handle vehicle handovers and transport needs on a day-to-day basis.

The role emphasizes reliability, attention to detail and empathy to enhance customer confidence and experience at the Solus site.

Qualifications

• We don't require formal qualifications; success depends on people skills, responsibility and hands-on approach.
• Strong customer service experience, ideally in a customer-facing role.
• A full UK driving licence, with confidence driving customer vehicles.
• Clear and professional communication, face-to-face and over the phone.
• A calm and organised approach, even with multiple tasks.
• Pride in representing the business when interacting with customers.
• A positive, team-focused attitude.

Responsibilities

• Keep customers updated on the progress of their vehicle repair.
• Handle queries calmly and professionally, providing clear and timely responses.
• Collect and deliver customer vehicles safely and courteously when required.
• Arrange and coordinate vehicle movements and transport activity.
• Support site operations, including parts coordination and basic administration.
• Work closely with technicians, production teams and site leaders.
• Help maintain a welcoming, organised and professional site environment.

Skills

Customer service

Communication skills

Calm under pressure

Organised

Team player

Professional demeanor

Tools

Driving licence (UK)

Job description

Overview

The Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day. This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach. As a Customer Consultant, you'll balance customer care with practical, site-based responsibilities. This is a role where reliability, attention to detail and empathy make a real difference to customer confidence.

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organised and professional site environment

Qualifications

We don't require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands-on.

• Strong customer service experience, ideally in a customer-facing role
• A full UK driving licence, with confidence driving customer vehicles
• Clear and professional communication skills, face-to-face and over the phone
• A calm and organised approach, even when managing multiple tasks
• Pride in representing the business when interacting with customers
• A positive, team-focused attitude

At Solus, you’ll find

• A supportive team environment where collaboration matters
• Clear processes, alongside the flexibility to use judgement day to day
• Opportunities to develop new skills and progress your career over time
• An inclusive culture where reliability and kindness are valued

Why Join Solus

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants.

We guarantee an interview for disabled applicants meeting the minimum criteria.