Product Administrator

Salesforce Sites; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Holiday: 25 days rising to 30 with the

Birthday day off

Volunteer day off

Health Shield health cash plan

Pension scheme

Life insurance

Audley travel discounts

Wellbeing platform

Job summary

Audley Travel is seeking three Product Administrator opportunities (two 12-month fixed-term contracts and one permanent role) to support the sales process and maintain product information. You will coordinate fam trips, manage supplier relationships, and oversee administrative processes across the department, including destination data and contracts.

The role offers hybrid working with UK office and remote arrangements.

Qualifications

• You will have previous experience working within the travel industry.
• You are a clear and effective communicator, confident in engaging with and managing relationships with internal stakeholders.
• Ability to meet deadlines in an administration environment.

Responsibilities

• Coordinate fam trips and build itineraries in the Audley booking system.
• Liaise with suppliers and the Sales Operations team on planning fam trips.
• Prepare documentation for fam trips and arrange training dates with suppliers.

Skills

Communication

Stakeholder management

Deadline driven

Numerical skills

Team player

Presenting to stakeholders

Organisational skills

Analytical skills

Tools

Audley booking system

Audley Image Library

Job description

We currently have 3 Product Administrator opportunities available: 2x 12-month fixed-term contracts and 1x permanent position. The permanent role is due to start at the end of November.

Your Journey Starts with Us

For over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.
When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.
See more about life at Audley Travel!

The Opportunity

As a Product Administrator you will support the sales process by assisting with the co-ordination of sales teams familiarisation trips and by assisting with the maintenance of product information, allowing our sales team to effectively sell trips. Additionally,you’ll manage and take responsibility for administrative processes across the department that includes the maintenance of destination information, supplier and contractual support.

Key responsibilities include:

Productadministration

• Answering Cases to support Sales and Product colleagues
• Build fam itineraries into the Audley booking system
• Liaise with suppliers and theSalesOperations team ontheplanning and implementation offam trips
• Prepare documentation for fam trips
• Arrange team training dates with external suppliers and coordinate with supplier andCSs
• Work with Sales and Accounts Payable to support supplier payment process
• Preparation and circulation of data and reports

Productdelivery

• Provide research and product content for client documentation
• Prepare data and reports for product analysis
• Support maintenance of web itineraries
• Help remove and replace images in the AudleyImageLibrary
• Presentation of product information to internal and external stakeholders
• Assistwithloadingproductinto the Audley system
• Assistwith product information maintenance within the Audley booking system
• Collate and communicatespecial offersto Sales teams
• Assistwith collection and filing of commercial contracts & liability certificates from suppliers

We value our people’s wellbeing and understand the importance of flexibility. That’s why we offer hybrid working, with the opportunity to split your time between one of our offices and working remotely from anywhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

What You’ll Bring to the Team

You will have previous experience working within the travel industry, you are a clear and effective communicator, confident in engaging with and managing relationships with internal stakeholders.

• Proventrack recordat meeting deadlines and targets in an administration environment
• Comfortable working with figures and performing calculations
• Self-motivated and able to use own initiative
• Comfortable working on projects alone and within a team
• An effective and clear communicator, both written and verbal
• This role involves working with a wide range of internal and external stakeholders, so communication is key to ensure speed of response and accuracy
• Comfortable with presenting to various stakeholders
• Strong organisation, timemanagementand planning skills
• Numerical and analytical skills

Why Audley Travel

Alongside competitive salaries and benefits that support your well-being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

We believeit’sour people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!

Country

Country United Kingdom

Location

Location Hybrid; London; Witney

Salary £26,000 to £30,000 (Dependent on Experience)