Assistant Store Manager - Edinburgh

Audley Travel; City of Edinburgh; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Holiday 25 days rising to 30

Birthday off

Volunteer day

Healthshield health cash plan

Life insurance

Staff travel discounts

Wellbeing platform

Rewards platform

Job summary

Audley Travel is expanding into UK Retail stores and seeks an Assistant Store Manager to support the Store Manager in delivering strong store performance and a premium client experience.

You will blend personal sales with day-to-day leadership, deputize when required, manage your client base from first contact to post-trip engagement, and coach Personal Travel Experts. The full-time role is 37 hours across 5 days with evenings and weekends on a rota.

Qualifications

• Experience in a sales or service-led environment, preferably in premium or travel-related sectors.
• Strong track record of personal sales performance and commercial awareness.
• Ability to lead, coach and collaborate with a team to deliver a premium client experience.

Responsibilities

• Support delivery of overall store performance, including sales, conversion, service standards and pipeline.
• Coaching, onboarding and development of Personal Travel Experts; provide regular feedback.
• Deliver a seamless end-to-end client journey from first contact to post-trip engagement.

Skills

Sales experience

Leadership ability

Customer service

Communication skills

Tools

Office 365

MS Word

Excel

SharePoint

Outlook

Job description

As Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.

Your Journey Starts with Us

For over 30 years, we’ve been crafting tailor‑made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

The Opportunity

As an Assistant Store Manager, you will support the Store Manager in delivering overall store performance within an Audley Travel concession in a retail store. You will combine strong personal sales performance with day‑to‑day leadership, helping to drive conversion, service standards, and operational consistency.

As a key deputy, you will step into the Store Manager role when required while maintaining ownership of your own client base and delivering a seamless, premium client experience.

Key responsibilities include:

Store Performance & Sales

• Support delivery of overall store performance, including sales, conversion, service standards and pipeline
• Proactively convert retail footfall into high‑quality opportunities and future pipeline
• Actively sell holidays and role model high‑quality sales behaviours

Team Management

• Support coaching, onboarding and development of Personal Travel Experts
• Provide regular feedback and in‑the‑moment coaching to improve performance
• Act as a visible leader in store, role modelling behaviours and standards
• Create a collaborative, engaged team environment

Client Experience

• Deliver a seamless end‑to‑end client journey aligned to the Audley Way
• Maintain ownership of your client base, from first interaction through to post‑trip engagement
• Balance delivery of both fully transactable products and more complex, tailor‑made Audley holidays, using judgement to determine the right approach for each client while ensuring a premium experience throughout
• Work collaboratively with Country Specialists where required, while retaining ownership of the client relationship and overall experience
• Ensure consistently high standards of client experience and service delivery
• Resolve client issues confidently and efficiently within agreed authority

Commercial & Local Growth

• Support local business generation through events, partnerships and in‑store activity
• Build long‑term client relationships to encourage repeat business and future travel planning

Operations & Leadership

• Act as deputy to the Store Manager and lead the store in their absence
• Support rota planning, coverage and daily operational effectiveness
• Contribute to a consistent, well‑run store environment
• Collaborate with team members and Country Specialists to deliver a seamless client experience

This is a full time opportunity with flexible shift patterns across the week. You’ll work 37 hours per week, worked across 5 days out of 7, including evening and weekend shifts as part of a rota, and colleagues will typically enjoy one full weekend off each month.

Store opening hours: Monday–Saturday: 9:00am–8:00pm | Sunday: 10:00am–6:00pm

What You’ll Bring to the Team

You’ll bring experience from a sales or service‑led environment, ideally within premium or travel‑related sectors - alongside a strong track record of personal sales performance and commercial awareness.

Additional experience required:

• Developing leadership capability with confidence to support and coach others
• Able to balance personal sales with team and operational responsibilities
• Strong communication and collaboration skills with a proactive mindset
• Organised and able to prioritise effectively in a fast‑paced environment
• Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook
• Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel

Why Audley Travel

Alongside competitive salaries and benefits that support your well‑being, you’ll find a role that inspires you, challenges you, and connects you to something bigger. If you’re passionate about travel and seeking a career that excites, rewards, and grows with you, Audley Travel is where your journey begins.

There’s more:

• Private Medical Insurance
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave & pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!