Procurement Operations Hub Manager

Chubb; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

Chubb is looking for an experienced Procurement Operations Hub Manager in Glasgow to lead a team and enhance procurement excellence. This role involves managing procurement processes, ensuring stakeholder engagement, and maintaining high-quality standards. Ideal candidates will have strong managerial skills, attention to detail, and experience in financial services.

Qualifications

• Strong managerial experience in procurement operations or shared services.
• Excellent accuracy in handling transactions.
• Experience in financial services preferred.

Responsibilities

• Lead and manage the Global Procurement Operations team.
• Ensure adherence to KPIs and SLAs in procurement processes.
• Oversee high-volume procurement transactions.

Skills

Attention to detail

Customer service

Problem-solving

Time management

Communication

Adaptability

Education

Professional or academic qualifications in a related field

Tools

Coupa

Job description

Are you an experienced Procurement professional with people management experience? Interested in working with one of the world’s largest insurers?

At Chubb, we offer a collaborative and supportive work environment where you can lead a team and drive procurement excellence. If you are ready to take on a leadership role and make a difference, then we would love to hear from you!

Role Purpose: As the Procurement Operations Hub Manager, you will lead and manage a team responsible for operationalising the middle and back-office components of our Global Procurement operating model. Your role will be pivotal in ensuring stakeholder engagement, risk mitigation, and quality assurance in the procurement of goods and services for Chubb.

Key Responsibilities:

1. Team Leadership: Manage and lead the Global Procurement Operations team, ensuring optimal resource allocation, employee engagement, and performance management.
2. KPI and SLA Management: Ensure adherence to and delivery of KPIs and SLAs related to procurement processes.
3. Supplier Management: Oversee supplier onboarding, manage supplier data, and maintain catalogues.
4. Mailbox Management: Provide support for inquiries from internal stakeholders and external suppliers via email/teams.
5. Sourcing and Contract Support: Prepare data, route documents, and maintain templates for sourcing and contract processes.
6. Contract Administration: Manage contract setup and initiate the contract signatory process via Docusign.
7. Transaction Processing: Oversee high-volume procurement transactions, including requisitions, purchase orders, and receipts.
8. Policy Adherence: Ensure compliance with procurement policies and standard operating procedures.
9. Problem Resolution: Coordinate with Category Managers, Accounts Payable, and IT to resolve issues and support system changes.

Qualifications:

• Strong managerial experience in procurement operations, shared services, or operations center roles.
• Excellent attention to detail and accuracy in handling transactions.
• Strong customer service and problem-solving skills.
• Effective time management skills with the ability to prioritize tasks.
• Adaptability to a fast-paced environment and complex situations.
• Self-motivated with strong communication skills.
• Experience in financial services is essential; insurance experience is desirable.
• Familiarity with Coupa or similar S2P platforms is a plus.
• Professional or academic qualifications in a related field are desirable but not essential.
• Additional languages are desirable but not essential.