Procurement Operations Analyst

Domestic & General; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Health cash plan

Pension scheme

Life assurance

Employee discounts

Job summary

Domestic & General is seeking a Procurement Operations Specialist to support the Third Party Risk Management & Procurement Team. You will help maintain procurement systems, onboarding, spend governance reporting and operational controls across the supplier lifecycle.

You will work with ServiceNow, Workday and Gatekeeper to drive dashboards, data integrity and process improvements while collaborating with Procurement, SRM, TPRM, Finance and business stakeholders.

Qualifications

• We have experience supporting Procurement Operations, purchasing administration or procurement systems.
• Strong understanding of Procurement and P2P processes.
• Experience using procurement platforms such as ServiceNow, Workday or Gatekeeper.
• Strong reporting, analysis and data management capability.
• Experience developing process documentation, guidance materials and process maps.
• Experience supporting system enhancements, testing and process improvements.
• Strong stakeholder management and organisational skills.

Responsibilities

• Support the day‑to‑day operation of supplier onboarding, renewals and purchasing processes.
• Maintain operational trackers and management information relating to onboarding, renewals and procurement requests.
• Monitor operational backlogs, workflow bottlenecks and service performance.
• Support Procurement Managers and Purchasing Administration teams in resolving process and workflow issues.
• Escalate recurring operational issues and improvement opportunities.
• Support operational readiness for new processes, systems and ways of working.
• Maintain supplier renewal trackers and reporting.
• Support timely engagement of Procurement, Finance, TPRM and business owners within renewal activities.
• Monitor renewal pipeline and highlight contracts approaching renewal milestones.

Skills

Procurement Operations

P2P processes

Reporting

Data management

Process mapping

Stakeholder management

System improvements

Tools

ServiceNow

Workday

Gatekeeper

Job description

Location: Flexible on location in the UK with visits to our office in Wimbledon as and when required.

Contract: Permanent

Salary: Competitive

We have a fantastic opportunity for a Procurement Operations Specialist to join our Third Party Risk Management & Procurement Team. They will be responsible for supporting the effective operation of Procurement through the maintenance and continuous improvement of procurement systems, processes, reporting and operational controls.

Working closely with Procurement, SRM, TPRM, Finance and business stakeholders, the role ensures procurement systems, supplier onboarding processes, spend governance reporting and management information operate effectively and consistently across the supplier lifecycle.

The role provides hands‑on support for ServiceNow, Workday and Gatekeeper processes, Third Party Spend Forum administration, reporting, data management and process improvement activities.

What You’ll Be Doing

Procurement Operations

• Support the day‑to‑day operation of supplier onboarding, renewals and purchasing processes.
• Maintain operational trackers and management information relating to onboarding, renewals and procurement requests.
• Monitor operational backlogs, workflow bottlenecks and service performance.
• Support Procurement Managers and Purchasing Administration teams in resolving process and workflow issues.
• Escalate recurring operational issues and improvement opportunities.
• Support operational readiness for new processes, systems and ways of working.
• Maintain supplier renewal trackers and reporting.
• Support timely engagement of Procurement, Finance, TPRM and business owners within renewal activities.
• Monitor renewal pipeline and highlight contracts approaching renewal milestones.

Procurement Systems

• Administer and support Procurement workflows within ServiceNow, Workday and Gatekeeper.
• Act as Procurement SME for ServiceNow, Workday and Gatekeeper processes.
• Coordinate system enhancements, testing, workflow changes and user adoption activities.
• Maintain system procedures, training materials and operational guidance.
• Monitor workflow queues, exceptions and process performance.
• Support system enhancements, testing and implementation activities.
• Coordinate user access and system support activities.

Forums - Third Party Spend Forum (TPSF)

• Prepare TPSF reporting, dashboards and supporting packs.
• Maintain TPSF trackers, action logs and reporting outputs.
• Coordinate stakeholder inputs and follow‑up activities.
• Support the effective operation of spend governance activities.

Reporting and Management Information

• Produce Procurement, TPSF and supplier reporting.
• Develop and maintain dashboards and operational metrics.
• Analyse process performance, bottlenecks and improvement opportunities.
• Support KPI and service level reporting.

Data and Controls

• Monitor supplier and procurement data quality.
• Perform reconciliations across Procurement systems.
• Support operational controls and evidence gathering.
• Assist with audit and assurance requests.

Continuous Improvement

• Maintain process maps, procedures and guidance materials.
• Support training and user adoption activities.
• Identify opportunities to simplify and automate Procurement processes.
• Coordinate implementation of agreed process improvements.

Essential

What you’ll bring:

• Experience supporting Procurement Operations, purchasing administration or procurement systems.
• Strong understanding of Procurement and P2P processes.
• Experience using procurement platforms such as ServiceNow, Workday or Gatekeeper.
• Strong reporting, analysis and data management capability.
• Experience developing process documentation, guidance materials and process maps.
• Experience supporting system enhancements, testing and process improvements.
• Strong stakeholder management and organisational skills.

Desirable

• Experience supporting SRM, supplier onboarding or supplier lifecycle management.
• Experience in a regulated environment.
• Experience supporting audit or assurance activities.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help we on the journey.