Process Specialist

Rsgroup; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Process Specialist to enhance the People Operational Excellence team. This hybrid role involves optimizing workflows, managing change, and ensuring excellent interactions between managers and employees. The ideal candidate will have experience in process design and a customer-focused mindset, committed to improving experiences at all contact points. Join a dynamic team dedicated to making a positive impact in the workplace and supporting a diverse and inclusive environment. If you're ready to explore new possibilities and contribute to meaningful change, this opportunity is for you.

Benefits

Family Friendly Policies

Support for health conditions

Support for neurodiversity

Support for women at different life stages

Support for LGBTQ+ community

Qualifications

• Experience in people process design and implementation.
• Ability to interpret process maps into system workflows.
• Knowledge of People and Payroll processes.

Responsibilities

• Delivering improved manager and employee interactions.
• Optimising workflows on People technology.
• Managing change requirements for services and processes.

Skills

People process design

Process mapping

Case management systems

Customer-focused mindset

Innovative thinking

Job description

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Process Specialist

Location:

London, ENG, GB, N1C 4AG; Manchester, ENG, GB, M2 3AA; Corby, ENG, GB, NN17 5JF

Brand: RS Group

Function: Human Resources

Work Location: Hybrid

Location: This is a hybrid role, offering a combination of remote work and work from our Corby, London (Kings Cross), or Manchester offices.

We are seeking an experienced and passionate Process Specialist to join our People Operational Excellence team.

What you will be doing:

1. Delivering improved manager and employee interactions with the People team to make colleagues' jobs easier.
2. Optimising workflows on People technology (case management, employee portal, document management).
3. Managing change requirements for services, processes, and systems within the People Shared Services team.
4. Maintaining and developing the operations dashboard, analysing key metrics to inform data-driven decisions to enhance service, processes, and systems.
5. Interacting with managers and employees in a personalised and timely manner to ensure a great experience.
6. Contributing to the development and continuous improvement of People Shared Services delivery.
7. Managing projects, including system configuration, demonstrations, UAT, and operational readiness assessments for new processes; supporting change management and training as needed.
8. Providing project management for initiatives to support the Operational Excellence Lead.

About you:

1. Experience in people process design and implementation, including process mapping and creating SOPs.
2. Ability to interpret process maps into system workflows.
3. Experience with case management/ticketing systems or equivalent People systems.
4. Knowledge of People and Payroll processes, policies, and procedures, ideally in an international environment.
5. Aptitude for learning, curiosity, and confidence to find answers independently.
6. Customer-focused mindset, committed to improving experiences at all contact points with the People function.
7. Innovative thinker, always seeking to improve efficiency, reduce costs, or streamline handoffs.

We are RS Group:

RS is a global solutions partner for industrial customers and suppliers, operating across the Americas, EMEA, and APAC, supported by global supply chain, corporate, marketing, and product management organizations.

Our market is large, fragmented, and largely offline, with over 2,500 supplier brands, 500,000 products, and 61% of sales digital.

We are committed to Making Amazing Happen for a better world. Our Vision is to be the first choice for customers, suppliers, our people, and communities.

RS values diversity and inclusion, striving to create a workplace where everyone can be their true selves, which is fundamental to attracting, developing, and retaining talent.

The extras you’ll get:

In addition to standard employee benefits, RS has introduced several Family Friendly Policies, including support for health conditions, neurodiversity, women at different life stages, and the LGBTQ+ community.

Are you ready to explore the possibilities?