Process Lead: Water Compliance & SOPs

South East Water; Snodland; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

South East Water is seeking a Process Lead to guard our standards and translate complex technical requirements into clear, actionable guidance for frontline teams across Distribution, Leakage, E&M, Production and Water Quality.

You will author Site Operating Manuals, SOPs, and Contingency Plans; develop engaging training materials and deliver annual briefings on internal updates and regulatory shifts; lead governance reviews to secure approvals; and drive continuous improvement while

Qualifications

• Education: a degree in a scientific field relevant to the UK Water Industry.
• Certification: valid EUSR Blue Card (Water Hygiene).
• Industry experience: proven experience within the Water Industry, including understanding of water treatment and/or distribution.
• Communication: exceptional written and verbal skills; translate jargon into clear instructions.
• IT literacy: expert-level proficiency in Microsoft 365 (Word, Excel, PowerPoint).

Responsibilities

• Documentation Mastery: Author Site Operating Manuals (SOMs), Contingency Plans and SOPs.
• Knowledge Transfer: Develop training materials and deliver annual briefings on internal updates and regulatory shifts.
• Collaborative Governance: Lead review groups to secure document approval and publication.
• Risk & Innovation: Conduct site visits and desktop studies to identify risks or opportunities; push through simple fixes or upscale complex issues.
• Cross-Functional Liaison: Bridge between Water Resources, Environment, H&S, Engineering and Assets to ensure integrated standards.
• Quality Assurance: Peer-review colleagues' work to maintain a gold standard of documentation.

Skills

Communication skills

Attention to detail

Independent worker

Process documentation

Education

Degree in a scientific field relevant to the UK Water Industry

Tools

Microsoft 365

Job description

South East Water is seeking a Process Lead to guard our standards and translate complex technical requirements into clear, actionable guidance for frontline teams across Distribution, Leakage, E&M, Production and Water Quality.

You will author Site Operating Manuals, SOPs, and Contingency Plans; develop engaging training materials and deliver annual briefings on internal updates and regulatory shifts; lead governance reviews to secure approvals; and drive continuous improvement while