Process Governance Analyst

Money & Pensions Service; Bedford; Hybrid; GBP 45,000 - 59,000; Full time

Benefits offered by this job

30 days annual leave

Pension scheme 2:1

Cycle to work scheme

Eye tests & flu jabs

Employee assistance programme

Job summary

Money and Pensions Service (MaPS) in Bedford is seeking a Process Governance Analyst to maintain and develop the SharePoint repository for the Customer Directorate’s business processes. You will ensure governance, metadata accuracy and timely reporting to support oversight and assurance.

The role requires configuring SharePoint, Power Automate workflows, and BPMN 2.0 knowledge, with a focus on continuous improvement.

Qualifications

• Experience configuring SharePoint sites, lists, libraries and power automate workflows.
• Knowledge of BPMN 2.0 and experience creating or maintaining process maps.
• Experience producing reports and management information to support decision-making.
• Excellent communication and collaboration abilities, including providing user support and guidance.
• Good analytical and problem-solving skills, with an interest in continuous improvement.
• Experience of Power BI, Power Automate or other Microsoft 365 reporting and automation tools.
• Experience developing guidance materials, templates or delivering training to colleagues.
• Familiarity with process governance, process architecture, operational improvement or quality assurance environments

Responsibilities

• Maintain and administer MaPS’ SharePoint repository for business processes, ensuring process governance records and metadata remain accurate and up to date.
• Monitor process governance activities, including approvals, review dates and outstanding actions, supporting resolution or escalation of issues where required.
• Configure and maintain SharePoint workflows, notifications and reporting solutions to support efficient repository administration, process governance and continuous improvement.
• Produce and maintain repository reporting and management information to support operational oversight, governance assurance and decision-making.
• Provide day-to-day support to colleagues using the Process Repository, responding to queries and helping users follow agreed standards and processes.
• Scope and triage requests for process mapping, process updates and repository changes, ensuring requests are logged, prioritised and routed appropriately.
• Maintain and improve process management guidance, templates, training materials and supporting content within the Process Governance SharePoint Hub.
• Assist with the delivery of training and guidance on process mapping, BPMN 2.0 standards, process governance and continuous improvement tools and techniques to support organisational capability building.

Skills

SharePoint

BPMN 2.0

Reporting

Communication

Analytics

Tools

Power BI

Power Automate

Microsoft 365

Job description

Process Governance Analyst

£45,000 per annum

Bedford

12 Month FTC

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Process Governance Analyst. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why this role matters?

The Process Governance Analyst is responsible for the day-to-day operation, maintenance and continuous development of the single SharePoint repository for Customer Directorate’s business processes, and the associated governance arrangements.

The role will ensure that processes are maintained, governed and reported in line with the Process Design & Management Policy and standards.

Acting as the central point of coordination for process governance, the postholder will support process owners, maintain the repository administration and governance workflows, monitor compliance, and provide reporting and management information that enables effective oversight and assurance.

The role will also assist with the development and maintenance of organisational capability through guidance, training, templates etc.

Key Responsibilities

• Maintain and administer MaPS’ SharePoint repository for business processes, ensuring process governance records and metadata remain accurate and up to date.
• Monitor process governance activities, including approvals, review dates and outstanding actions, supporting resolution or escalation of issues where required.
• Configure and maintain SharePoint workflows, notifications and reporting solutions to support efficient repository administration, process governance and continuous improvement.
• Produce and maintain repository reporting and management information to support operational oversight, governance assurance and decision-making.
• Provide day-to-day support to colleagues using the Process Repository, responding to queries and helping users follow agreed standards and processes.
• Scope and triage requests for process mapping, process updates and repository changes, ensuring requests are logged, prioritised and routed appropriately.
• Maintain and improve process management guidance, templates, training materials and supporting content within the Process Governance SharePoint Hub.
• Assist with the delivery of training and guidance on process mapping, BPMN 2.0 standards, process governance and continuous improvement tools and techniques to support organisational capability building.

You will need to demonstrate the following experience;

Essential

• Experience configuring SharePoint sites, lists, libraries and power automate workflows.
• Knowledge of BPMN 2.0 and experience creating or maintaining process maps.
• Experience producing reports and management information to support decision-making.
• Excellent communication and collaboration abilities, including providing user support and guidance.
• Good analytical and problem-solving skills, with an interest in continuous improvement.

Desirable

• Experience of Power BI, Power Automate or other Microsoft 365 reporting and automation tools.
• Experience developing guidance materials, templates or delivering training to colleagues.
• Familiarity with process governance, process architecture, operational improvement or quality assurance environments

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Job Reference: MaPS01316

Close Date: 08/10/2026