Process Assistant - Systems Administration

Leicestershire County Council; Wanlip; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Leicestershire County Council is seeking a Systems Administration Officer to join the EMSS Systems Administration Team. You’ll gain hands-on experience with business-critical systems supporting HR, Payroll, Finance and other corporate services within a collaborative environment.

You’ll help maintain data integrity, support users, resolve system queries and contribute to service improvements while developing skills in systems administration and data management.

Qualifications

• GCSEs English and Maths at grade C/4 or above.
• Strong communication skills with a good telephone manner.
• Proficient in Word, Excel, and Outlook with accuracy delivering deadlines.
• Understanding of IT systems and system support; willing to learn new processes.
• Excellent attention to detail and data accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Support administration of key business systems used for HR, Payroll, Finance and other corporate services.
• Assist users, resolve system queries and maintain data integrity.
• Contribute to delivering continuous service improvements.

Skills

Clear communication skills

Telephone manner

Microsoft Office (Word, Excel, Outlook

Education

GCSE English and Maths

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Looking to build a career in systems administration? Join our supportive and dynamic team where you'll gain hands-on experience with business-critical systems, develop valuable technical skills, and contribute to services that make a real difference to our partner organisations. About the Role East Midlands Shared Services (EMSS) is looking for a motivated and customer-focused Systems Administration Officer to join our Systems Administration Team. This is an excellent opportunity for someone looking to develop their skills in systems administration, business applications, data management, and customer support within a collaborative shared services environment. Working as part of a dedicated team, you will help ensure the efficient, accurate, and timely administration of key business systems supporting HR, Payroll, Finance, and other corporate services. You will contribute to maintaining data integrity, supporting users, resolving system queries, and helping deliver continuous service improvements. This role is ideal for someone looking to build a career in systems administration, business applications support, data management, or IT-related service delivery.

• GCSE Grade C/4 or above (or equivalent) in English and Maths.
• Have clear communication skills including a good telephone manner and the ability to engage and communicate with colleagues, customers and stakeholders at all levels.
• Be competent in using Microsoft Office applications including Word, Excel, and Outlook and able to produce accurate work to deadlines.
• An understanding of IT systems and system support, with a willingness to learn new processes and technologies.
• Excellent attention to detail, and a commitment to maintaining data accuracy.
• Work well both independently and as part of a team.

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council

At Leicestershire County Council, we’re committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you’re starting your career or looking for your next challenge, you’ll find a place with us where your ideas are valued, and your work has purpose. For further information on what it’s like to work for us and the benefits we offer, please refer to the following