Process Analyst [AQ-22475]

Aquent; Worthing; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Subsidized health plan

Vision and dental plans

Employer-matched retirement plan

Free online training

Job summary

Aquent Talent collaborates with a leading UK utility organization to optimise critical business processes through discovery, mapping, and governance-aligned documentation. You will map processes with BPMN 2.0, prepare SIPOCs and RACIs, and drive improvements while coordinating with automation teams.

Ideal candidates bring strong process analysis, stakeholder facilitation, and knowledge of automation tools like Power Automate and ServiceNow RPA, with travel across sites as needed.

Qualifications

• Strong understanding of process analysis and modeling principles, including BPMN 2.0.
• Demonstrated analytical skills with the ability to identify issues and opportunities for improvement.
• Effective communication and facilitation skills for engaging diverse stakeholders.
• Ability to translate complex processes into clear documentation.
• Awareness of automation technologies and their role in optimization.
• Excellent organization, time management and attention to detail.
• Willingness to learn and contribute within a Process & Automation Centre of Excellence.

Responsibilities

• Lead process discovery activities through interviews, workshops and data reviews.
• Develop precise process maps using BPMN 2.0 and standard modeling.
• Create SIPOCs, RACIs, SOPs, and support process hierarchies.
• Analyze process performance, risks, pain points and inefficiencies.
• Support root-cause analysis, bottleneck assessments and diagnostics.
• Present insights to senior analysts, architects and stakeholders.
• Identify opportunities for optimization, digitization and automation.
• Assist in pre-automation readiness and governance alignment.
• Collaborate with automation teams for handover of artifacts.
• Maintain up-to-date process documentation reflecting regulatory obligations.
• Participate in workshops and alignment sessions across business units.

Skills

BPMN 2.0

Process analysis

Stakeholder facilitation

Process mapping

SOPs and SIPOCs

RACIs

Governance/compliance

Automation awareness

Visio

ARIS

Miro/Mural

Process Advisor

Power Automate

ServiceNow RPA

Alteryx

Tools

Visio

ARIS

Miro

Process Advisor

ArcGIS

Workday

ServiceNow

SAP BusinessObjects

Job description

Aquent is thrilled to partner with a leading utility company, a cornerstone of essential services and a pioneer in process optimization. This organization is deeply committed to enhancing efficiency, ensuring robust compliance, and delivering unparalleled customer experiences through strategic digitization and automation initiatives. Join a team that is making a tangible impact within a forward-thinking environment, contributing directly to strategic goals by identifying, mapping, and optimizing critical business processes.

What You’ll Do

• Lead process discovery activities, including conducting interviews, shadowing, facilitating workshops, and performing data reviews to gather comprehensive insights.
• Develop precise and structured process maps using BPMN 2.0 and established modeling standards.
• Create essential supporting documentation such as SIPOCs, RACIs, and Standard Operating Procedures (SOPs), and contribute to process hierarchies.
• Analyze process performance, operational data, risks, pain points, and inefficiencies to pinpoint key areas for improvement.
• Support in-depth root-cause analysis, bottleneck assessments, and operational diagnostics to uncover underlying issues.
• Clearly articulate and present insights to senior analysts, architects, and business stakeholders, fostering informed decision-making.
• Identify and evaluate opportunities for process optimization, digitization, and automation.
• Contribute to pre-automation readiness by standardizing processes, eliminating waste, and strengthening control mechanisms.
• Collaborate closely with automation teams to ensure seamless handover of process artifacts and requirements.
• Maintain accurate and up-to-date documentation in adherence to governance frameworks and quality standards.
• Actively participate in workshops, walkthroughs, and feedback sessions with operational teams to ensure alignment and effectiveness.
• Ensure all process documentation reflects regulatory obligations and compliance requirements.

What You’ll Bring (Must-Have)

• Strong understanding of process analysis and modeling principles, including BPMN 2.0.
• Demonstrated analytical skills, with a proven ability to identify issues, inefficiencies, and opportunities for improvement.
• Effective communication and facilitation skills for engaging diverse stakeholders.
• Ability to translate complex processes into clear, structured documentation.
• Awareness of automation technologies and their strategic role in process optimization.
• High level of organization, strong time management abilities, and meticulous attention to detail.
• Willingness to learn and actively contribute within a combined Process & Automation Centre of Excellence environment.
• Proficiency with process mapping tools such as Visio, ARIS, Miro/Mural, or Process Advisor.
• Understanding of KPI frameworks, Service Level Agreements (SLAs), and performance indicators.
• Awareness of automation and digitization tools like Power Automate, ServiceNow RPA, and Alteryx.
• Understanding of process controls, risk mitigation strategies, and audit-readiness.
• Awareness of industry regulatory requirements affecting operational processes.
• Experience in process analysis, business analysis, or process improvement activities.
• Strong documentation and communication skills.
• Ability to work effectively across multiple business units and manage multiple tasks concurrently.
• Willingness to travel to various sites as required.

Bonus Points (Nice-to-Have)

• Lean Six Sigma Yellow Belt certification.
• BCS/IIBA analysis certification.
• Experience supporting digital or automation initiatives.
• Familiarity with core enterprise systems such as ArcGIS, Workday, ServiceNow, and SAP BusinessObjects.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.