Process Optimization Analyst: BPMN & Automation Ready

Aquent; Worthing; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Subsidized health plan

Vision and dental plans

Employer-matched retirement plan

Free online training

Job summary

Aquent Talent collaborates with a leading UK utility organization to optimise critical business processes through discovery, mapping, and governance-aligned documentation. You will map processes with BPMN 2.0, prepare SIPOCs and RACIs, and drive improvements while coordinating with automation teams.

Ideal candidates bring strong process analysis, stakeholder facilitation, and knowledge of automation tools like Power Automate and ServiceNow RPA, with travel across sites as needed.

Qualifications

• Strong understanding of process analysis and modeling principles, including BPMN 2.0.
• Demonstrated analytical skills with the ability to identify issues and opportunities for improvement.
• Effective communication and facilitation skills for engaging diverse stakeholders.
• Ability to translate complex processes into clear documentation.
• Awareness of automation technologies and their role in optimization.
• Excellent organization, time management and attention to detail.
• Willingness to learn and contribute within a Process & Automation Centre of Excellence.

Responsibilities

• Lead process discovery activities through interviews, workshops and data reviews.
• Develop precise process maps using BPMN 2.0 and standard modeling.
• Create SIPOCs, RACIs, SOPs, and support process hierarchies.
• Analyze process performance, risks, pain points and inefficiencies.
• Support root-cause analysis, bottleneck assessments and diagnostics.
• Present insights to senior analysts, architects and stakeholders.
• Identify opportunities for optimization, digitization and automation.
• Assist in pre-automation readiness and governance alignment.
• Collaborate with automation teams for handover of artifacts.
• Maintain up-to-date process documentation reflecting regulatory obligations.
• Participate in workshops and alignment sessions across business units.

Skills

BPMN 2.0

Process analysis

Stakeholder facilitation

Process mapping

SOPs and SIPOCs

RACIs

Governance/compliance

Automation awareness

Visio

ARIS

Miro/Mural

Process Advisor

Power Automate

ServiceNow RPA

Alteryx

Tools

Visio

ARIS

Miro

Process Advisor

ArcGIS

Workday

ServiceNow

SAP BusinessObjects

Job description

Aquent Talent collaborates with a leading UK utility organization to optimise critical business processes through discovery, mapping, and governance-aligned documentation. You will map processes with BPMN 2.0, prepare SIPOCs and RACIs, and drive improvements while coordinating with automation teams.

Ideal candidates bring strong process analysis, stakeholder facilitation, and knowledge of automation tools like Power Automate and ServiceNow RPA, with travel across sites as needed.