Proactive Team Investigation Specialist

Post Office Ltd; United Kingdom; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Bonus up to 10%

Pension scheme with 10% employer

24/7 digital GP services

Life assurance 6x

Job summary

Post Office Ltd is seeking a Proactive Team Investigation Specialist on a 6 month FTC. The role focuses on proactive fraud investigations to identify and disrupt threats within the Post Office network.

You will convert problem profiles into structured enquiries and deliver outcomes spanning disruption, risk mitigation, and operational support. Successful candidates will have extensive fraud investigation experience, a PIP 2 equivalent qualification, and strong communication and case-management

Qualifications

• Extensive experience conducting proactive or complex fraud investigations.
• PIP 2 equivalent complex investigative qualification and experience.
• Ability to convert intelligence leads to structured enquiries with measurable outcomes.

Responsibilities

• Lead proactive, intelligence-led fraud investigations to identify, develop and disrupt threats within the Post Office network.
• Convert problem profiles into structured enquiries, gather evidence and deliver outcomes from disruption to policy improvements.
• Support with other investigative work and ensure compliance with investigative lifecycle and disclosure standards.

Skills

Fraud investigations

PIP 2 qualification

Investigation lifecycle

Communication

Education

PIP 2 equivalent complex investigative qualification

Job description

Salary: Competitive plus comprehensive benefits package

Grade: 3b

Contract Type: 6 month FTC

Location: Home Based

Closing Date: 21st October

What To Expect

As a Proactive Team Investigation Specialist, you will join us on our journey and undertake an influential role on a 6 month contract by leading proactive, intelligence‑led fraud investigations to identify, develop, and disrupt threats within the Post Office network.

The role converts problem profiles created by the Intelligence Team into structured enquiries, gathers and assesses evidence, and delivers outcomes ranging from disruption and risk mitigation to criminal referral, policy / system improvements and supporting operational performance outcomes. They will also assist with other investigative work as required in support of A&CI outputs.

How our people behave is as important to Post Office, as what is delivered. The Proactive Team Investigation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.

What We Can Do For You

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What You’ll Need To Succeed

To be successful in this role, you will need extensive experience conducting proactive or complex fraud investigations within corporate, financial services, public sector, or law enforcement:

As An Investigation Specialist Within Our Proactive Team Your Law Enforcement Experience Will Need To Include Investigating Fraud Or Financial Crime. In Addition You Will Possess

• PIP 2 equivalent complex investigative qualification and experience.
• Demonstrable ability to convert intelligence leads to structured enquiries and delivers measurable outcomes.
• Strong case management, decision logging, evidence handling, and disclosure awareness.
• Experience collaborating with multi‑disciplinary teams and external partners.
• Excellent written and verbal communication, including concise briefings for senior stakeholders.
• Strong understanding of investigative lifecycle, intelligence grading, evidential standards, and disclosure.
• Practical knowledge of relevant UK legal and regulatory frameworks (as above), whistleblowing protections, employment/disciplinary processes (for insider cases), and sanctions compliance interfaces.

About Us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face‑to‑face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [e-mail]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [e-mail]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.