Trainee Trace Investigator

West Sussex.info; Selsey; On-site; GBP 23,751 - 25,354; Full time

Benefits offered by this job

50% contribution towards nursery fees

25% gym discount

Annual bonus subject to performance

Job summary

A local pension services provider in Selsey is looking for a motivated individual to join their Trace team. The role involves using cutting-edge technology to locate members and updating their information diligently. With a starting salary of £23,751, increasing to £25,354 in 2026, this position offers excellent career development opportunities and a supportive team environment. Key responsibilities include making outbound calls for verification and adhering to data protection legislation. Join a growing company with great benefits.

Qualifications

• Highly motivated and eager to learn.
• Enquiring mind with ability to think outside the box.
• Excellent attention to detail and accuracy.

Responsibilities

• Use technology to locate missing members and reunite them with their pension.
• Update member details in the database and manage workload.
• Conduct mortality and trace investigations.

Skills

Problem solving

Attention to detail

Communication skills

Self-motivation

Team player

Job description

Helping people find jobs in the local area since 2008

Salary £23,751 per annum rising to £25,354 from 1 April 2026

Are you an inquisitive person with good problem solving skills and confident using IT? If so, we have an excellent opportunity to join our friendly team based in Selsey (6 miles south of Chichester).

Target Professional Services help Pension companies and financial organisations to locate people and connect them to their pension or savings.

An exciting opportunity has arisen in our Trace team. We are looking for someone with an inquisitive mind, who loves a challenge and enjoys problem solving. Full training will be given.

Your day to day activities will include:

• Using cutting edge desktop and trace technology, you will be instrumental in locating missing members and reuniting them with their pension schemes and investments
• You will be responsible for updating member details in our database and managing your workload to ensure that we deliver projects on time
• Make outbound phone calls to verify members
• Answer inbound phone calls when required
• Respond to member portal
• Conduct mortality and trace investigations
• Adhere to UK GDPR and Data Protection legislation
• Maintain a strict confidentiality on all company business
• Provide support as required throughout the company

Benefits of working here:

• Starting salary £23,751 (rising to £25,354 on 1 April 2026)
• Hours (36.15) Monday–Friday between 9am–5pm
• Contract: Permanent
• Location: Selsey, West Sussex
• Target is an Employee Ownership Trust – you will become a beneficiary after 12 months employment
• Annual bonus (subject to business performance)
• Supportive and friendly team to help you develop in the role
• 50% contribution towards nursery fees at the Pink Cottage
• 25% gym discount at Thrive gym
• Auto enrolment pension
• Growing business with opportunity for career progression
• Two Company paid volunteer days per year
• Employee Assistance Program
• Company paid social events throughout the year
• Birthday, work anniversary and Christmas gift vouchers

What are we looking for?

• Someone who is highly motivated and eager to learn.
• An enquiring mind, someone who thinks outside the box!
• Excellent attention to detail and accuracy.
• Self-motivation, resilience, and driven to exceed performance targets.
• Excellent communication skills with customers, leaders and peers.
• Great team player with a positive attitude.
• Commitment to Target Professional Services core values.
• Ability to work under pressure in a fast-paced environment.

A bit about Target Professional Services

Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for 35 years. We became an Employee Ownership Trust (EOT) in 2022.

Our Vision: "Everyone connected to their pensions and savings. Securely, confidently, globally"

Our Mission: "By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"

Our company values: Respect, Passion, Integrity and Innovation underpin everything we do. Target Professional Services are market leading global tracing and data verification specialists. We have been providing innovation and solutions to professional clients for over 35 years.