Proactive Sales Executive

JR United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Proactive Sales Executive to enhance its trade customer base. This role involves developing sales strategies, building customer relationships, and achieving sales targets while delivering exceptional service.

Qualifications

• Proven sales experience in call centers or mail order.
• Self-driven and results-oriented attitude.
• Strong business sense and industry knowledge.

Responsibilities

• Develop tailored sales strategies for trade customers.
• Review customer performance and understand projects.
• Provide exceptional customer service and support.

Skills

Sales experience

Business sense

Relationship building

CRM proficiency

Presentation skills

Job description

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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.

Responsibilities:

• Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, focusing on maximizing the placement of pattern books in the marketplace. This strategy is vital for engaging trade customers who may not have regular visits from our road sales team.
• Contact customers to review performance, understand current projects, and offer appropriate sampling, promoting and selling existing and new collections.
• Understand customer needs to maximize sales opportunities.
• Secure future business with customers through appropriate service and support.
• Develop and deliver an effective customer contact strategy utilizing all contact tools.
• Provide world-class customer service to maximize sales opportunities.
• Input customer feedback and actions into CRM.
• Work closely with the Customer Service Team to ensure accurate and complete orders and sample requests.
• Follow up on calls/emails made.
• Analyze performance data to inform further calls and strategies.
• Submit regular, accurate reports and monitor sales performance with the head of customer service and UK Sales Director.
• Complete all administrative tasks related to the role.
• Achieve personal targets as part of the sales team.
• Employ effective sales techniques to promote products, upsell, and cross-sell, building stronger business relationships.

Measures of Success:

• Achievement of sales budget and year-over-year growth.
• Adherence to expenditure budgets.
• Number of calls and emails per day.
• Sales success according to budgeted plans.

Connecting with others:

• Sales colleagues: Collaborate to ensure optimum performance.
• Customers: Manage relationships and develop business.
• Customer Service: Review and improve service levels.
• Finance: Analyze customer performance.
• Senior Management: Share insights and drive performance.

Skills & Experience:

• Proven sales experience, including call centers and/or mail order catalogues.
• Strong business sense and industry knowledge.
• Experience with product knowledge and demonstrations.
• Experience in building long-term business relationships.
• Self-driven, results-oriented, positive attitude.
• CRM and WG360 proficiency.
• Excellent verbal, written, and presentation skills.

About Us:

Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers, fabrics, and interior products. Founded in 1860, our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives". We are committed to celebrating the rich history and innovative future of British interior design.