Privilege Access Analyst

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 55,000 - 70,000; Full time

Job summary

Computacenter is seeking a Privileged Access Analyst to support secure infrastructure and privileged access services connecting our teams to customer environments.

You'll build on a Microsoft infrastructure background, develop specialist knowledge in CyberArk and other service platforms, and work within the Customer Enablement team to manage secure access platforms used by internal service and delivery teams.

Qualifications

• Strong hands-on experience with Windows Server/Wintel environments.
• Experience with virtualization (VMware vSphere/ESXi).
• Familiar with ITIL incident, problem and change processes.
• Ability to document clearly and maintain runbooks.
• Exposure to CyberArk PAM and privileged access management.

Responsibilities

• Provide operational support across Windows Server and related infrastructure.
• Perform health checks, patching, configuration changes and lifecycle activities.
• Investigate incidents and determine root cause across apps, OS, server or network.
• Develop knowledge of CyberArk, Citrix and MOVEit and own day-to-day ops.
• Follow ITIL processes and contribute to incident management improvements.
• Maintain accurate runbooks and security/compliance records.
• Collaborate with service teams and vendors to resolve issues.
• Identify opportunities to improve reliability via scripting or automation.

Tools

CyberArk

Citrix

MOVEit

PowerShell

Entra ID

VMware vSphere

VMware ESXi

Job description

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Privileged Access Analyst

Location: GBR - CC Hatfield Adm, GBR - CC Blackfr. CC, GBR - CC Reading, GBR - CC Manchester, GBR - CC Nottingham, GBR - CC MiltonKeynes | Job-ID: 220890 | Contract type: Standard | Business Unit: Cyber Security

Life on the team

Join Computacenter as a Privileged Access Management Analyst and help support the secure infrastructure and privileged access services that connect our teams to customer environments. This is an opportunity to build on a strong Microsoft infrastructure background, solve varied operational challenges and develop specialist knowledge across CyberArk and other key service platforms.

You’ll join our Customer Enablement team within Group Infrastructure Services, working alongside designers, builders and operational support analysts. Together, we manage the secure access platforms used by internal service and delivery teams to connect to customer environments, including Privileged Access Management, CyberArk, Citrix and MOVEit.

What you’ll do

• Provide operational support across Windows Server, VMware and associated infrastructure in central and customer environments.
• Complete health checks, patching, configuration changes, security controls and platform lifecycle activities.
• Investigate incidents methodically, identifying whether issues relate to an application, operating system, server or network.
• Develop your knowledge of CyberArk, Citrix and MOVEit, progressively taking ownership of day-to-day operational activities.
• Work within ITIL incident, problem and change processes, contributing to root-cause analysis and sustainable improvements.
• Maintain accurate runbooks, knowledge articles and operational records, ensuring security and compliance requirements are met.
• Collaborate with service teams, technical specialists and vendors, taking ownership of issues through to resolution.
• Identify opportunities to improve reliability and efficiency through scripting or automation.

What you’ll need

• Strong hands-on experience supporting Microsoft Windows Server or Wintel infrastructure, together with Active Directory knowledge.
• Experience supporting virtualised infrastructure, ideally VMware vSphere or ESXi.
• Broad technical troubleshooting capability and enough networking awareness to identify connectivity-related issues.
• Experience in production, SLA-driven environments and a practical understanding of ITIL incident, problem and change management.
• An understanding of infrastructure security, including patching, access control, vulnerability remediation and system hardening.
• Clear communication, accurate documentation and a calm, collaborative approach to resolving incidents.
• The ability and willingness to obtain SC clearance and participate in the on-call rota after training.
• CyberArk or wider PAM experience is highly desirable. Exposure to Linux, Citrix, MOVEit, PowerShell or Entra ID would also be advantageous, although training will be provided.
• SC clearance needed or eligibility to pass

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
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