Privileged Access Analyst

Computacenter AG & Co. oHG; Hatfield; On-site; GBP 55,000 - 85,000; Full time

Job summary

Computacenter is seeking a Privileged Access Analyst to support secure infrastructure and PAM services across multiple UK sites (Hatfield, Reading, Manchester, Milton Keynes, Nottingham, etc.). The role focuses on CyberArk and related platforms within the Cyber Security business unit.

You will work in the Customer Enablement team on ITIL-aligned processes, managing incidents, change controls and runbooks while collaborating with vendors and internal teams.

Qualifications

• Hands-on experience with Microsoft Windows Server or Wintel infrastructure and AD knowledge.
• Experience with virtualised infrastructure, ideally VMware vSphere/ESXi.
• Broad technical troubleshooting and networking awareness.
• Production/SLA-driven environments and ITIL incident, problem, change management experience.
• Understanding of infrastructure security, patching, hardening and access controls.
• Clear communication, documentation and collaborative incident resolution.
• SC clearance needed or eligible to obtain clearance.
• CyberArk or PAM experience; exposure to Linux, Citrix, MOVEit, PowerShell or Entra ID is advantageous.

Responsibilities

• Provide operational support across Windows Server, VMware and related infrastructure in central and customer environments.
• Perform health checks, patching, configuration changes and security controls.
• Investigate incidents to identify application, OS, server or network issues.
• Develop knowledge of CyberArk, Citrix and MOVEit; take ownership of day-to-day ops.
• Work within ITIL incident, problem and change processes; contribute to root-cause analysis.
• Maintain runbooks, knowledge articles and records; ensure security and compliance.
• Collaborate with service teams and vendors; drive issues to resolution.
• Identify opportunities to improve reliability and efficiency via scripting/automation.

Skills

Windows Server

Active Directory

ITIL

CyberArk PAM

PowerShell

Networking

SC clearance eligible

Linux basics

Entra ID

VMware ESXi

Tools

CyberArk

MOVEit

Citrix

VMware vSphere

Job description

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Privileged Access Analyst

Location: GBR - CC Hatfield Adm, GBR - CC Blackfr. CC, GBR - CC Reading, GBR - CC Manchester, GBR - CC Nottingham, GBR - CC MiltonKeynes | Job-ID: 220890 | Contract type: Standard | Business Unit: Cyber Security

Life on the team

Join Computacenter as a Privileged Access Management Analyst and help support the secure infrastructure and privileged access services that connect our teams to customer environments. This is an opportunity to build on a strong Microsoft infrastructure background, solve varied operational challenges and develop specialist knowledge across CyberArk and other key service platforms.

You’ll join our Customer Enablement team within Group Infrastructure Services, working alongside designers, builders and operational support analysts. Together, we manage the secure access platforms used by internal service and delivery teams to connect to customer environments, including Privileged Access Management, CyberArk, Citrix and MOVEit.

What you’ll do

• Provide operational support across Windows Server, VMware and associated infrastructure in central and customer environments.
• Complete health checks, patching, configuration changes, security controls and platform lifecycle activities.
• Investigate incidents methodically, identifying whether issues relate to an application, operating system, server or network.
• Develop your knowledge of CyberArk, Citrix and MOVEit, progressively taking ownership of day-to-day operational activities.
• Work within ITIL incident, problem and change processes, contributing to root-cause analysis and sustainable improvements.
• Maintain accurate runbooks, knowledge articles and operational records, ensuring security and compliance requirements are met.
• Collaborate with service teams, technical specialists and vendors, taking ownership of issues through to resolution.
• Identify opportunities to improve reliability and efficiency through scripting or automation.

What you’ll need

• Strong hands-on experience supporting Microsoft Windows Server or Wintel infrastructure, together with Active Directory knowledge.
• Experience supporting virtualised infrastructure, ideally VMware vSphere or ESXi.
• Broad technical troubleshooting capability and enough networking awareness to identify connectivity-related issues.
• Experience in production, SLA-driven environments and a practical understanding of ITIL incident, problem and change management.
• An understanding of infrastructure security, including patching, access control, vulnerability remediation and system hardening.
• Clear communication, accurate documentation and a calm, collaborative approach to resolving incidents.
• The ability and willingness to obtain SC clearance and participate in the on-call rota after training.
• CyberArk or wider PAM experience is highly desirable. Exposure to Linux, Citrix, MOVEit, PowerShell or Entra ID would also be advantageous, although training will be provided.
• SC clearance needed or eligibility to pass

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to * , want to * .

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