Private Shopping Assistant - Arabic Speaker

Harrods Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Private Shopping Assistant to join their elite team. This role is pivotal in providing a luxury shopping experience, where you will support Private Client Managers in delivering tailored services to discerning clients. Your ability to build genuine relationships and anticipate client needs will be crucial in exceeding expectations. With a focus on luxury service standards, you will coordinate appointments, arrange add-on services, and ensure seamless interactions. This is an exciting opportunity to thrive in a dynamic environment, where your passion for luxury and exceptional service will shine.

Benefits

22 days holiday (rising to 27)

Birthday off

Up to 33% discount

Access to competitive pension

Qualifications

• Strong communication skills and ability to build lasting relationships.
• Fluency in Arabic and English is essential for client interactions.

Responsibilities

• Support Private Client Managers in delivering exceptional service.
• Arrange appointments and additional services for clients.

Skills

Fluent in Arabic

Fluent in English

Luxury service standards

Strong communication

Organizational skills

Cultural awareness

Customer relationship building

Proactive problem-solving

Job description

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.

You will be responsible for supporting our team of PCM’s to deliver the absolute highest level of service in each and every interaction. Together you will build exceptional relationships with clients, run a seamless service and anticipate client needs, often before they ask.

About the role

As a Private Shopping Assistant, you will be assisting the Private Client Manager with servicing the client, this might be during an appointment or making arrangements before or afterwards. You’ll be accountable for making all the arrangements of the appointment including; room booking, acting as a ‘runner’ for size swaps and alternatives and spotting additional needs of the client.

As well as the above you will also:

1. Arrange add on services. This may include; alterations, restaurants, beauty appointments, parking, and other services across the store.
2. Developing effective relationships and having meaningful conversations with clients to build rapport and trust. Your relationships will allow you to gather and plan client needs in the absence of the PCM.
3. Processing transactions for the Private Client Managers. These can often be quite complex.
4. Investigating quotes for dispatch and delivery arrangements, both locally and internationally as required through our in-store specialist teams.

About you

You will be a strong communicator, be able to create genuine long lasting relationships and also stay positive under pressure. A successful assistant is one that is resilient and can adapt to change throughout your working day, who will not shy away from any queries or tasks.

We are looking for passionate candidates who have the following skills and behaviours:

1. Essential that you are fluent in Arabic and English.
2. You will be passionate about delivering the very best for our clients, and luxury service standards at all times.
3. Have the ability to hold engaging and meaningful conversations with clients.
4. Taking the initiative and being able to think on your feet.
5. Pre-emptive and pro-active: acting upon client insight and anticipating their wants and needs.
6. You will be organised and methodical in your approach to any given task.
7. Team player and collaborative style.
8. Cultural awareness and worldly knowledge.
9. Depth and breadth of luxury product knowledge, both within Harrods and beyond.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our promise to you

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods