Patient Experience & Appointment Advisor

JDR Recruitment; Castleton; On-site; GBP 22,000 - 23,000; Full time

Job summary

JDR Recruitment, acting on behalf of a specialist provider of diagnostic and healthcare solutions in Rochdale, is seeking a Patient Service Advisor. The role involves handling inbound and outbound calls, assisting patients with enquiries, and ensuring accurate information and excellent service.

You will need strong communication, empathy, and problem-solving skills. The position offers full-time hours with a weekly pay cycle and potential progression to a permanent role.

Qualifications

• Previous experience in a customer-focused role; open to backgrounds in sales, contact centre, health and medical, telecoms, hospitality, retail and aviation.

Responsibilities

• Handle inbound and outbound calls from patients regarding booking or managing their service appointments or additional follow up treatments or care
• Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
• Liaise with patients to encourage attendance
• Accurately document patient interactions, feedback, and follow-up actions where required
• Strive to meet performance targets to enhance personal development

Job description

JDR Recruitment, acting on behalf of a specialist provider of diagnostic and healthcare solutions in Rochdale, is seeking a Patient Service Advisor. The role involves handling inbound and outbound calls, assisting patients with enquiries, and ensuring accurate information and excellent service.

You will need strong communication, empathy, and problem-solving skills. The position offers full-time hours with a weekly pay cycle and potential progression to a permanent role.