Ophthalmic Assistant

Newmedica; Leicester Forest East; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Salary up to £27k

25 days annual leave + birthday leave

Blue Light discount

Company pension

Eye tests & glasses discounts

Learning & development

Friendly multidisciplinary team

Modern working environment

Résumé du poste

Newmedica Leicester is expanding its Ophthalmic Assistant team at the Leicester site. The role is full-time (40 hours per week) over five days, front-facing with patients in clinic visits and theatres.

You’ll support pre- and post-operative processes and assist in diagnostics, using a variety of equipment and systems to deliver excellent patient care. Training is provided; strong communication helps patients understand tests and treatments.

Qualifications

• Previous experience with patients or in a customer-facing role.
• Knowledge of eye physiology or willingness to learn.
• Competent user of Office 365 & comfortable with new systems such as patient records or diagnostics.
• Excellent spoken and written English.
• Experience handling patient records and diagnostic results.
• Good team player and supportive of colleagues.

Responsabilités

• Assist in pre-operative and post-operative processes.
• Support diagnostics and theatre activities.
• Operate and adapt to a range of ophthalmic equipment and systems.
• Explain tests to patients to ensure understanding.

Connaissances

Customer service

Eye physiology knowledge

Digital literacy

Communication skills

Data handling

Outils

Office 365

Description du poste

Ophthalmic Assistant

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

Role overview

After a period of successful growth, we are looking to expand our team of Ophthalmic Assistants at our Newmedica Leicester site. The role is full-time (40 hours per week) over 5 days.

Our Ophthalmic Assistants are the face of Newmedica – they’re often amongst the first people that our patients interact with on clinic visits and so having a welcoming, friendly, empathetic approach is vital.

It’s a busy role - you’ll be seeing a number of patients each day and will play a key role in the successful operation of our outpatient clinics and theatres, ensuring that patients receive exceptional care throughout their visit. Your responsibilities will range from assisting in pre-operative and post-operative processes to providing vital support in diagnostics and theatre. You’ll be using a variety of different equipment and systems so we’re looking for someone who is comfortable using systems and is fairly tech savy.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Ophthalmic Assistants need to be able to put patients at ease. They also need strong communication skills to be able to explain the purpose of the different tests to ensure the patient understands their treatment.

This is a great role to progress your clinical skills or to take the first step on a clinical career path. Newmedica is committed to the growth and development of all our colleagues and the Ophthalmic Assistant is a great platform to potentially explore a career in diagnostic (clinic) or theatre teams.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Previous experience of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
• A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes.
• An excellent grasp of the English language both verbally and in written format
• Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of up to £27,000pa depending on experience
• 25 days annual leave and 1 day birthday leave plus bank holidays
• Blue Light discount scheme
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses and death in service cover
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.