Private Clinic Receptionist & Admin – Growth & Flexibility

Vita Health Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Comprehensive benefits package

Job summary

Vita Health Group is seeking a professional Receptionist and Administrator to welcome patients to the Private Physiotherapy Department and handle all routine administrative duties. You will manage appointments, diaries, and patient records, while delivering friendly, efficient service in a fast-paced environment.

The role supports NHS and private patients, with invoicing, reports, and cross-team collaboration at the core.

Qualifications

• Welcoming patients and briefing before appointments.
• Booking NHS and Private patient appointments and classes.
• Managing clinician diaries and ensuring accurate notes.
• Handling payments and store and retrieve patient information.

Responsibilities

• Greet visitors and brief patients before their appointments.
• Book appointments and classes for NHS and Private patients.
• Maintain clinicians' appointment diaries and backup daily papers.
• Contact patients who miss appointments to rebook.
• Process cash or card payments and handle receipts.
• Keep reception and waiting area tidy at all times.
• Monitor and respond to emails promptly.
• Collaborate with NHS/Private Administrators and clinicians on patient queries.
• Update patient records with accurate notes and escalate issues.
• Complete daily tasks: banking, printing, scanning, post.
• Communicate delays to patients and rearrange short-notice cancellations.
• Open/close clinic and office and perform ad hoc duties.
• Work well in a team and demonstrate customer-focused approach.
• Use initiative and adapt to changing priorities.
• Demonstrate excellent written and spoken communication and attention to detail.
• Support diversity and inclusion initiatives and travel when required.

Job description

Vita Health Group is seeking a professional Receptionist and Administrator to welcome patients to the Private Physiotherapy Department and handle all routine administrative duties. You will manage appointments, diaries, and patient records, while delivering friendly, efficient service in a fast-paced environment.

The role supports NHS and private patients, with invoicing, reports, and cross-team collaboration at the core.