receptionist/administrator

Vita Health Group; London Borough of Wandsworth; Presencial; GBP 21.000 - 30.000; Jornada completa

Descripción de la vacante

Spire Healthcare Group is seeking a Receptionist and Administrator for the Private Physiotherapy Department. The role involves welcoming patients, managing appointments, and handling administration to ensure smooth clinic operations.

You will liaise with clinicians and other administrators, handle payments, and keep records up to date. Strong communication and a proactive mindset are essential for excellent patient service.

Formación

• Excellent written and spoken communication skills.
• Strong administration skills with exceptional attention to detail.
• Ability to work within a team and independently.
• Willingness to travel may be required on occasion.

Responsabilidades

• Welcome patients to the clinic and brief them for their appointment.
• Book appointments and classes for NHS and Private patients.
• Manage clinicians' appointment diaries and provide backups.
• Contact patients for re-arranging missed appointments and payments.
• Open/close the clinic and office; monitor emails and respond promptly.

Conocimientos

Customer service

Communication

Administration

Teamwork

Problem solving

Herramientas

Microsoft 365

Clinic software

Descripción del empleo

Spire clinics, part of Spire Healthcare Group - are looking for a Receptionist and Administrator. Acting as an extension of the firm's brand and core values, the purpose of this role is to welcome patients to the clinic and undertake all administrative tasks required to ensure the smooth running of our Private Physiotherapy Department and clinic. This is a great opportunity to work with a committed team of professionals who are passionate about helping people and offering excellent service. The receptionist/administrator position is viewed as an integral role within our team and as bank staff, you'll be an integral member helping to assist the service across all our clinics. Whilst covering the reception area, you will ensure that all reception tasks are completed daily, and patients are greeted with a friendly, professional approach. You will be responsible for the welfare of our patients while they attend our clinic, booking their appointments and classes, looking after the clinicians needs while also taking inbound and making outbound calls. You will also be required to send reports to 3rd party referrers and consultants within strict time frames. As well as general administrative tasks, including the use of Microsoft 365 and various clinic software packages.,

• Welcome all visitors to the clinic and ensure that patients are appropriately briefed so as to prepare them for their appointment.
• Book appointments and classes for both our NHS and Private patients.
• Manage and maintain clinician's appointments diaries. Ensure future appointments are booked correctly and provide a backup paper version on a daily basis.
• Contact patients that have not attended their appointment to offer to re-arrange their appointment.
• Liaise with patients regarding the payment of their treatment. This involves processing cash or card payments.
• Ensure that the reception and waiting area is kept tidy and presentable at all times.
• Monitor and manage emails, ensure that they are responded to in a timely manner.
• Work closely with the NHS and Private Administrators as well as clinicians to resolve patient queries.
• Update patient information and ensure adequate notes are added to patients' records as required.
• Identify and escalation any issues.
• Complete daily reception tasks such as banking, printing of forms, scanning and post.
• Keep patients updated when clinical staff are running late and re-arrange any appointments due to a short notice cancellation.
• Open and close the clinic & office.

Any other ad hoc duties to support the Reception and Administration function of the business.

• Ability to work within a team and put the customer's needs first.
• Ability to work independently and problem solve when required.
• Ability to use own initiative and adapt to changing priorities.
• Excellent written and spoken communication skills.
• Strong administration skills with exceptional attention to detail.
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when required

Desirable:

• Experience of processing cash and card transactions.
• Experience dealing with the public face to face.
• Previous reception experience.

As part of Spire Healthcare, we're proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package - further details here Careers - Vita Health Group Equality Diversity & Inclusion We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Disability Confident Leader
• Positive action through Ethnicity and Gender Matters initiatives
• Employer with Heart and Mindful Employer status
• Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.