Private Banking Executive

Arbuthnot Latham; Manchester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension

BUPA Health cover

4x Life Assurance

Discretionary bonus

Maternity/paternity policies

Job summary

Arbuthnot Latham in the United Kingdom seeks a Private Banking Executive to provide proactive support to Private Bankers and their clients. You will act as a proxy in meetings, support client acquisition and retention, and ensure the highest standard of service for a growing HNW portfolio.

The role includes preparing client briefs, conducting proactive client calls, handling credit applications, and coordinating with Wealth Management, Compliance, and Operations while maintaining regulatory

Qualifications

• Experience in client-facing roles.
• Private banking support experience for PB areas.
• Understanding of the HNW segment and market.
• Knowledge of regulatory requirements covering money laundering and related activity.
• Strong written and verbal communications skills.

Responsibilities

• Main point of contact for clients in respect to day-to-day banking.
• Support Private Bankers in developing and retaining their portfolio of HNW clients.
• Identify new sales opportunities and facilitate client meetings.
• Prepare full client briefs and research for private bankers.
• Coordinate and complete credit applications on behalf of Private Bankers.
• Maintain and update client records and account opening/closing processes.
• Assist with risk control and regulatory compliance.

Skills

Client facing

Private banking support

HNW understanding

Lending knowledge

Regulatory awareness

Time management

Education

CeMAP (advantageous)

Tools

Banking systems

Microsoft Office

Job description

The Private Banking Executive (PBE) will primarily focus on providing pro-active support to Private Bankers and their portfolio of clients. They will support Private Bankers (PB) with client acquisition and retention via client contact. The PBE will act as a proxy for the PB, representing them in meetings or communications.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

Client service and Sales support

• Main point of contact and accountability for clients in respect to their day-to-day banking
• Building and monitoring client relationships
• Supporting Private Bankers in developing, growing and retaining their portfolio of HNW Clients, ensuring a quality of service is provided at all times.
• Will be competent at identifying new sales opportunities
• Undertake proactive client calls and ensue PB’s follow up on all client leads and facilitate client meetings
• Preparing full client briefs and research for private bankers
• Support Insights for Action survey scores (following up insights for action raw data) ensuring interaction is positive experience and expectations are managed and met at all times (where responses are negative that, that these are doubt with effectively and efficiently)
• Manage account maintenance procedures – including account opening and account closing
• Initiate, discuss and complete Credit Applications on behalf of Private Bankers
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
• Monitor the return of Facility letters, and completion of LMF/interest rate/fee forms
• Monitor, prepare and/or carryout annual credit reviews
• Complete shadow postings of a daily basis
• Monitor, prepare and/or complete annual client reviews – maintaining client files in the process

General Administration

• Preparing client communications
• Preparing account opening forms
• Responsible for keeping client records updated
• Instigating and maintaining client files

Private Banker’s organisation

• Organising, maintaining and coordinating diaries for the Private Bankers (including future planning of meetings, meeting preparation, planning for issues)
• Support the bank’s Change & innovation agenda
• Complete user acceptance testing of technology updates, new functionality & systems used in front office as required
• Input to change projects to give ideas, input and requirements as required

Risk

• Complete compliance regulatory exams, adhering to both legal and regulatory requirements

Key Interfaces

• Take ownership and support other PBE’s
• Wealth Management Teams
• Credit
• Maintain excellent relationships with Operations, Treasury and Compliance
• Other Operations Teams, including Banking Ops, Credit Ops

Person Specification

Knowledge / Experience/Skills

• Experience in Client Facing roles
• Private banking experience in supporting Private Banking Areas
• A good understanding of HNW segment and market
• Detailed and demonstrable technical knowledge around all areas of Lending
• Detailed knowledge of regulatory requirements covering money laundering and criminal activity
• Strong interest in financial markets
• Knowledge of wealth management in banking products
• Multi-tasking capability
• Ability to work under pressure with a heavy workload
• A good understanding of Banking Systems and be IT literate, and a high understanding of Microsoft office
• Strong written and verbal communications skills are essential for this role
• Excellent time management and organisational skills

Qualifications

• A valid CeMAP (or equivalent) professional qualification, either attained or currently being worked towards, would be advantageous but is not essential.
• Performance Focus
• Client Focus
• Working Proactively
• Communication & Confidence

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Discretionary bonus
• Market leading maternity/paternity and menopause policies

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [e-mail]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.