Prison Support Officer - Industries

Serco Group; East Midlands; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Volunteering leave

Wellbeing support

Training & development

Employee assistance programme

Discounts and benefits

Job summary

Serco Group is seeking an Industries Prison Support Officer at HMP Fosse Way. You will help coordinate activities in the industries building and workshops, escort personnel, and support safety and security across daily operations.

The role demands professionalism, resilience, and excellent communication, with GCSEs or equivalent required. A full-time, on-site position at Leicestershire is offered with ongoing development opportunities.

Qualifications

• Professionalism, maturity and resilience.
• Excellent communication and interpersonal skills.
• Flexibility and reliable time management.
• Good judgement and problem-solving ability.
• The ability to remain calm under pressure.

Responsibilities

• Oversee activities in the industries building to maximise prisoner engagement.
• Escort prisoners, contractors, visitors and vehicles to and from the industries area.
• Maintain records and ensure safety and security standards.
• Monitor movements between wings and workshops for smooth operation.
• Support tutors and staff to provide purposeful activity.

Skills

Professionalism

Resilience

Communication

Time management

Judgement

Calm under pressure

Customer-facing experience

Education

GCSEs or equivalent

Job description

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Leicestershire, LE18 4TN
Permanent, full-Time, 40 hrs pw
£26,510 per annum

Here at Serco, we are looking for a Industries Prison Support Officer to join the team at our new state-of-the-art Category C prison, HMP Fosse Way.

The role of aIndustries Prison SupportOfficeristoparticipate in the daily operations of the industries building and the workshops/classrooms therein. Alongside this, assist in coordinating the wider purposeful activity spaces across HMP Fosse Way, ensuring the right prisoners are engaging in the right activities at the right time.

Support staff in a variety of workshop areas within Industries such as: Waste Management,Lighting, Barista academy, Music production and aResettlement Hubwhich will require you to work within a team and at times on your own.

Escort prisoners, contractors, visitors and vehicles to and from the industries building

The successful candidate will be required to carry out the following responsibilities, activities, and duties:

• OSO staff will support tutors and staff within the industries building to provide purposeful activity to maximise and provide opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
• Support industries staff to maximise opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
• Ensure the safe control of the flow of movements from the prisoner wings to the industries workshops in a timely and efficient manner.
• Monitor prisoner attendance in activities and report concerns to the Industries PA Manager
• Ensure the safe issue and control of keys and radios.
• Carry out escorting duties in accordance with Local Security Strategy and National Security Framework.
• Keep accurate records to ensure an audit trail and Health and Safety standards are maintained at all times.
• Maintain visual surveillance and monitor the establishment for potential incidents and notify any areas of potential incidents which may appear to be arising.
• Control all movements throughout the establishment, to always ensure safe and secure control at all times

What you will need to do the role

• Professionalism, maturity and resilience
• Excellent communication and interpersonal skills
• Flexibility, reliability and strong time management
• Good judgement and the ability to solve problems effectively
• The ability to remain calm under pressure
• Experience working with people in customer-facing or public-facing roles
• A good standard of education, including GCSEs (or equivalent)

Why Serco

• A place you can make an impact: We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
• A place you can count on: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
• A place for you: We're a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

• A fantastic culture and supportive team
• Volunteering leave
• Cntinuous training and development opportunities
• A range of benefits to support the health and wellbeing of you and your family, such as Employee Assistance Programme, wellbeing app, Simply Health Plans, Annual Leave Purchase Scheme and more
• Access to a huge range of discounts and exclusive deals
• The chance to make a positive difference in a company passionate about diversity and inclusion

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme:
Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.