Prison Family Support Specialist

Prison Advice and Care Trust; Greater London; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Cycle to work scheme

Life assurance

Eye care vouchers

Generous annual leave

Job summary

Pact Family Services at HMP Belmarsh are seeking a Family Support Worker to provide support, advice and guidance to visiting families. You will help run the cafe social enterprise and organise play activities for children, while collaborating across Pact’s family services to ensure joined-up support.

You will communicate effectively with prisoners, families, staff and colleagues, upholding safeguarding and confidentiality throughout. This role is on-site at Belmarsh.

Qualifications

• Demonstrable experience and understanding of customer service.
• Excellent organisational skills with the ability to manage a demanding workload.
• Good understanding of safeguarding, confidentiality and data protection.
• Knowledge and experience of promoting diversity and accessible services.
• Strong written and verbal communication with a range of people including families.

Responsibilities

• Provide support, advice and guidance to families visiting prisoners at HMP Belmarsh.
• Support the Cafe Service as a Social Enterprise and organise play activities for children.
• Work in a multi-disciplinary way across Pact family services and liaise with staff, volunteers and prisoners.

Skills

Customer service

Organisation

Communication

Safeguarding

Data protection

Job description

Pact Family Services at HMP Belmarsh are seeking a Family Support Worker to provide support, advice and guidance to visiting families. You will help run the cafe social enterprise and organise play activities for children, while collaborating across Pact’s family services to ensure joined-up support.

You will communicate effectively with prisoners, families, staff and colleagues, upholding safeguarding and confidentiality throughout. This role is on-site at Belmarsh.