Prison Family Support Advisor – Visiting Centre (Pension)

Prison Advice and Care Trust; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Counselling service

Pension scheme

Eye care scheme

Cycle to work

Holiday entitlement

Training opportunities

Induction & team support

Job summary

Prison Advice and Care Trust is hiring a Family Support Worker (Visits Centre Assistant) at HMP Nottingham. Based in the visitor centre, you’ll help create a welcoming environment for adults and children, offering information, guidance, and engaging activities, while ensuring refreshments and smooth visits.

You’ll work with colleagues and partner agencies to follow safeguarding procedures and improve family support services, bringing empathy, organisation, and a calm approach to challenging

Qualifications

• Experience working with people facing difficulties
• Organised and approachable
• Passionate about helping families and visitors

Responsibilities

• Support families visiting loved ones in the visits centre
• Provide information and guidance to visitors
• Organise activities for children and ensure refreshments are available
• Create a welcoming, stress-free environment during visits
• Collaborate with partner agencies to follow safeguarding and child protection procedures

Skills

Organisation

Approachability

Empathy

Safeguarding knowledge

Job description

Prison Advice and Care Trust is hiring a Family Support Worker (Visits Centre Assistant) at HMP Nottingham. Based in the visitor centre, you’ll help create a welcoming environment for adults and children, offering information, guidance, and engaging activities, while ensuring refreshments and smooth visits.

You’ll work with colleagues and partner agencies to follow safeguarding procedures and improve family support services, bringing empathy, organisation, and a calm approach to challenging