Family Support Worker

Prison Advice and Care Trust; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Counselling service

Pension scheme

Eye care scheme

Cycle to work

Holiday entitlement

Training opportunities

Induction & team support

Job summary

Prison Advice and Care Trust is hiring a Family Support Worker (Visits Centre Assistant) at HMP Nottingham. Based in the visitor centre, you’ll help create a welcoming environment for adults and children, offering information, guidance, and engaging activities, while ensuring refreshments and smooth visits.

You’ll work with colleagues and partner agencies to follow safeguarding procedures and improve family support services, bringing empathy, organisation, and a calm approach to challenging

Qualifications

• Experience working with people facing difficulties
• Organised and approachable
• Passionate about helping families and visitors

Responsibilities

• Support families visiting loved ones in the visits centre
• Provide information and guidance to visitors
• Organise activities for children and ensure refreshments are available
• Create a welcoming, stress-free environment during visits
• Collaborate with partner agencies to follow safeguarding and child protection procedures

Skills

Organisation

Approachability

Empathy

Safeguarding knowledge

Job description

Salary: £26,227.50 per annum full time earnings, £11,190.40 actual earnings

Join us as a Family Support Worker (Visits Centre Assistant) at HMP Nottingham, where you will play an important role in supporting families visiting their loved ones in prison.

Based in the visitor centre, you’ll help create a welcoming and supportive environment for adults and children. From offering information and guidance to organising activities for children and ensuring refreshments are available, you’ll contribute to making visits as positive and stress-free as possible.

This is a varied and rewarding role where no two days are the same. You’ll support families during what can often be a challenging time, using your experience of working with people facing difficulties to handle situations calmly and sensitively.

You’ll also work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed at all times. Your input will help us continue to improve our family support services.

If you’re organised, approachable, and passionate about making a difference, we’d love to hear from you.

What we offer:

• a free advice, information and counselling service
• contributory pension
• corporate eye care scheme
• cycle to work scheme
• generous holiday entitlement
• You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker.
• You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

£26,227.50 per annum full time earnings, £15,736.50 actual earnings