Print Shop Manager

ABC Imaging; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

ABC Imaging is seeking a proactive on-site Print Shop Manager with extensive experience in large format printing to lead our shop team. You will collaborate with shop and remote leadership, manage production workflows, and ensure customer specifications are met with efficient delivery.

The role requires strong leadership, customer service excellence, and the ability to coordinate between production and graphics teams while maintaining equipment and inventory. On-site presence is essential.

Qualifications

• High school diploma or equivalent.
• 3–5 years’ experience in a related field.
• Experience with Grand Large Format Printing.
• Strong leadership ability to motivate employees.
• Superior customer service ability and experience in working with customers both over the phone and in person.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
• Expert knowledge of equipment and materials.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational ability.
• Ability to handle multiple tasks without losing focus.

Responsibilities

• Partners with shop and remote leadership to provide administrative and managerial support for the designated shop.
• Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hour’s situation.
• Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info.
• Contacts clients with questions on specifications and/or questions regarding print job submitted.
• Ensures all project deadlines are met, and associated cost budgets are adhered to.
• Trains shop staff on proper production procedures and techniques.
• Ensure that the equipment is properly maintained and upgraded. Recommend new acquisitions that will increase productivity.
• Manage inventory and organization of supplies.
• Resolves all customer escalations in a professional manner.
• Fills in for various departments as needed.
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Grand Large Format Printing

Job description

POSITION SUMMARY:

We are currently seeking a proactive and experienced on-site Print Shop Manager who has experience within a printing industry, who can become an integral member of the team.

*Printing Experience and Large Format Printing is Required! *

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Partners with shop and remote leadership to provide administrative and managerial support for the designated shop


2. Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hour’s situation


3. Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info


4. Contacts clients with questions on specifications and/or questions regarding print job submitted


5. Ensures all project deadlines are met, and associated cost budgets are adhered to


6. Trains shop staff on proper production procedures and techniques


7. Ensure that the equipment is properly maintained and upgraded. Recommend new acquisitions that will increase productivity


8. Manage inventory and organization of supplies


9. Resolves all customer escalations in a professional manner


10. Fills in for various departments as needed.


11. Other duties as assigned

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

1. High school diploma or equivalent


2. At least 3 – 5 years’ experience in a related field


3. Experience with Grand Large Format Printing


4. Strong leadership ability to motivate employees


5. Superior customer service ability and experience in working with customers both over the phone and in person


6. Ability to communicate effectively with employees when delegating work and explaining procedures and processes


7. Expert knowledge of equipment and materials


8. Ability to speak knowledgeably about department capability and company to potential and existing clients


9. Highly developed organizational ability


10. Ability to handle multiple tasks without losing focus