Account Manager

Key Recruitment Ltd.; West Midlands; On-site; GBP 26,000 - 34,000; Full time

Job summary

B1, B2, Digital Print Company is seeking an experienced account manager for its client portfolio in the UK. You will act as the main contact for customers, build strong relationships, and identify new opportunities. A solid background in print and MIS-based booking/tracking is essential for delivering accurate, timely production.

You will collaborate with production, estimating and accounts teams to ensure a seamless client experience and to drive innovation across the product portfolio.

Qualifications

• Minimum two years’ experience as a customer services/account manager within the print industry.
• Enthusiastic and self-motivated with a passion for print and customer service.
• Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product.
• Strong communication skills within and across production departments; ability to work as part of a team.
• Can-do attitude to meet challenges and requests from customers.
• Self-motivated, able to demonstrate initiative, accept responsibility and work to tight deadlines.
• Demonstrable experience with a print-specific MIS or similar for booking/tracking projects.

Responsibilities

• Act as the main contact for a portfolio of assigned accounts.
• Build strong relationships with customers.
• Identify and act upon new business opportunities with existing customers.
• Develop comprehensive understanding of the company’s service offerings.
• Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product.
• Answer client inquiries in a timely manner.
• Attend in-person customer briefings and reviews when required.
• Provide feedback from customer meetings to Sales Director.
• Work with all other departments to ensure a seamless client experience.
• Work with all other departments to provide new innovation for clients, expanding company’s product portfolio.
• Liaise with other customer service/account managers to improve customer service company-wide.

Skills

Customer service

Account management

Print industry

MIS experience

Tools

MIS system

Job description

The Company: B1, B2, Digital Print Company

The Role:

• Act as the main contact for a portfolio of assigned accounts
• Build strong relationships with customers
• Identify and act upon new business opportunities with existing customers
• Develop comprehensive understanding of the company’s service offerings
• Use an MIS to ensure all jobs are effectively and efficiently moved through production, resulting in an accurate and timely delivery of product
• Answer client inquiries in a timely manner
• Attend in-person customer briefings and reviews when required
• Provide feedback from customer meetings to Sales Director
• Work with all other departments, including but not limited to production, estimating, and accounts, to ensure a seamless client experience
• Work with all other departments to provide new innovation for clients, expanding company’s product portfolio
• Liaise with the other customer service/ account managers to improve customer service company-wide

Requirements:

• Minimum two years’ experience as a customer services/account manager within the print industry
• Enthusiastic and self-motivated with a passion for print and customer service
• Pride in work, with attention to detail and accuracy necessary to meet a high standard of work product
• Strong communication skills, especially within and across production departments; ability to work as a member of a team
• Can-do attitude to meet challenges and requests from customers
• Self-motivated, able to demonstrate initiative, accept responsibility, and work to tight deadlines
• Demonstrable experience with a print-specific MIS or similar for booking/tracking projects