Print Production & Customer Service Specialist - Flexible Hours

WMJobs; Telford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Leave 24–32 days + bank holidays

8 bank holidays

Free parking

LGPS

Staff discounts

Wellbeing support

Job summary

Telford & Wrekin Council is seeking a proactive Print Services Officer to join the team in Telford. The role focuses on daily production of council correspondence using high‑performance print machinery and finishing equipment, with duties including advising customers and preparing accurate quotations.

You will also liaise with service areas and occasionally cover Postal Services tasks. This is a community‑facing role that values accuracy, efficiency and reliability.

Qualifications

• Experience of working within a Print Production environment is essential.
• Advanced IT skills are required.
• Enhanced numeracy and organisational skills are required, with the ability to work under pressure to tight deadlines while maintaining accuracy.

Responsibilities

• Daily production of the council’s correspondence and documentation using high‑performance print production machinery and finishing equipment.
• Advise customers on print requirements and produce accurate quotations/estimates.
• Liaise with service areas to ensure timely delivery of print jobs.
• Cover Postal Services duties as needed, processing incoming/outgoing mail.

Skills

Print production

IT skills

Numeracy

Attention to detail

Under deadline pressure

Tools

Printing machinery

Job description

Telford & Wrekin Council is seeking a proactive Print Services Officer to join the team in Telford. The role focuses on daily production of council correspondence using high‑performance print machinery and finishing equipment, with duties including advising customers and preparing accurate quotations.

You will also liaise with service areas and occasionally cover Postal Services tasks. This is a community‑facing role that values accuracy, efficiency and reliability.