Print + Mailing Operations Director

Harrison Scott Associates; West Midlands Combined Authority; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading print and mailing company seeks an Operations Director to enhance operational efficiency and facilitate growth. The role requires extensive industry experience and strong leadership skills to manage multiple operational departments and drive strategic initiatives. Ideal candidates will possess technical knowledge of industry operations and a commitment to continuous improvement.

Qualifications

• Proven experience as Operations Director or similar.
• Excellent organizational, communication, and leadership skills.
• Technical knowledge of industry machinery and legal compliance.

Responsibilities

• Oversee operational direction and management.
• Drive efficiencies and productivity aligned with strategic plans.
• Manage stakeholder relationships and ensure ISO compliance.

Skills

Operations Management

Leadership

Communication

Organizational Skills

Business Functions Knowledge

Data Analysis

Technical Knowledge

Tools

Microsoft Office

Job description

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Print + Mailing Operations Director, West Midlands

Location: West Midlands, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

23810d598d22

Job Views:

10

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

Job Title: Print + Mailing Operations Director

Location: West Midlands

Reference: J89258

Contact: Telephone: [phone]

Due to significant investment in plant and technology and company growth, a leading Print + Mailing company is looking for an Operations Director with 10+ years’ industry experience to join its forward-thinking team.

The Operations Director will be responsible for the company’s overall operational direction, management, and organization. They will drive efficiencies and improve productivity aligned with strategic plans, managing and inspiring a large team.

This role includes overseeing departments such as production, data, print, facilities, and health and safety, requiring thorough knowledge of company processes across these areas. The ideal candidate must be competent in planning operational activities and be an excellent leader who can optimize business operations.

The goal is to safeguard and enhance operational efficiency to facilitate continuous improvement, development, and long-term success.

Duties & Key Responsibilities:

• Liaise with stakeholders and peers to make decisions and set strategic goals.
• Manage the Production Manager, Facilities Manager, Print Room Manager, and Data Manager.
• Develop and implement a dynamic new MIS system with the IT Director and Client Services Team.
• Regularly evaluate operational procedures for efficiency and implement improvements.
• Manage procurement of the latest print and mail technology.
• Support the Client Services team to enhance customer satisfaction.
• Review financial data and adjust operational budgets to promote profitability.
• Revise and implement policies.
• Manage relationships with external partners/vendors.
• Ensure conformity with ISO standards through ongoing engagement and audits.
• Ensure employee safety and compliance with H&S laws.
• Analyze data and metrics to evaluate performance.
• Formulate and measure strategic KPIs.
• Ensure legal and regulatory compliance across operations.
• Ensure employee compliance with training, holidays, and HR policies.

Skills Required:

• Proven experience as an Operations Director or similar senior management role.
• Excellent organizational skills.
• Outstanding communication and leadership skills.
• Technical knowledge of industry-leading machinery.
• Knowledge of legal rules and guidelines in the industry.
• In-depth understanding of business functions such as supply chain, finance, and customer service.
• Knowledge of data analysis and operational metrics.
• Proficiency in Microsoft Office, especially Excel.