Print Account Manager

L&S Printing Company Limited; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to join their Customer Service department. This role is pivotal in providing exceptional service to both prestigious brands and smaller businesses, ensuring that customer needs are met with precision and care. You will thrive in a fast-paced environment, leveraging your strong communication skills and IT proficiency, particularly in Excel and Outlook. Your proactive approach will help build trust-based relationships with clients, while your attention to detail will ensure seamless service delivery. Join a team that values integrity and a commitment to excellence, and make a significant impact in a dynamic printing environment.

Qualifications

• Strong communication skills and attention to detail are essential.
• Proficiency in IT, especially with Excel and Outlook, is required.

Responsibilities

• Provide product and service information to customers, ensuring excellent service.
• Manage customer interactions and maintain detailed records of accounts.
• Generate sales leads and address customer complaints effectively.

Skills

Attention to Detail

Communication Skills

Decision-Making

Customer Service

IT Proficiency

Proactive Communication

Tools

Excel

Outlook

Tharstern MIS

Job description

This is a fantastic opportunity to work in the Account Management & Customer Service department for a well-established & progressive printing company from our premises in Worthing on the South Coast. We work with some of the UK’s most prestigious brands as well as catering for the needs of smaller businesses.

Your role will involve providing comprehensive product and service information while ensuring our customers receive unparalleled service. This position requires meticulous attention to detail, the ability to thrive under tight deadlines, confident decision-making, and strong communication skills with internal teams. Proficiency in IT, especially Excel and Outlook, is essential, and experience with Tharstern MIS is preferred.

At L&S, our commitment to our clients' success drives us. Our passion for outstanding service and quality has led to continuous investments in our team, equipment, and technology. Renowned for meeting the tightest deadlines, we take pride in delivering products that are on-brand, on-time, every time.

Job Specific Responsibilities

• Act as a primary resource for customers seeking information and assistance, maintaining a deep understanding of our key services and products.
• Manage incoming calls and emails for the sales team, providing a friendly and professional first impression.
• Maintain open lines of communication with the sales team to ensure seamless service delivery.
• Generate relevant sales leads from customer interactions.
• Build and nurture trust-based relationships with customers through proactive communication.
• Provide accurate information using Tharstern and email effectively.
• Address customer complaints, offering timely solutions and following through to resolution within your authority.
• Keep detailed records of customer interactions and manage customer accounts efficiently.
• Source merchandise products and garments for branding, whether in-house or through external suppliers.
• Produce estimates utilizing both Excel and our in-house MIS, Tharstern.

Key Qualities

• Shows Care: Dedicated to building strong relationships, acting with integrity, and prioritizing the best interests of L&S and the team.
• Anticipates Customer Needs: Committed to delivering excellent customer experiences to ensure satisfaction.
• Takes Ownership: Accepts accountability and works proactively.
• Good Communicator: Exhibits effective communication skills across all levels.
• Commercial Awareness: Understands how decisions impact business results and the overall company image.
• Team Player: Collaborates effectively and is committed to team and organizational objectives.