Principal Technical Architect, Data & AI

Salesforce, Inc..; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading cloud computing company in Greater London is seeking a Principal Technical Architect specializing in Data & AI. This role involves developing solutions for clients across various industries, collaborating with teams to enhance customer experience through data strategies. Candidates should have experience in solutions engineering within the B2B SaaS space, strong communication skills, and a grasp of cloud technologies. The position offers competitive benefits in a dynamic work environment.

Benefits

Time off programs

Medical and dental benefits

401(k) plan

Employee stock purchasing program

Qualifications

• Experience in solutions engineering, especially in cloud data platforms.
• Strong abilities in verbal and written presentations.
• Understanding of data and CRM relationships.
• Demonstrable experience in strategy projects.
• Hands-on experience with data and analytics technologies.

Responsibilities

• Analyze complex business problems to provide actionable solutions.
• Lead customer adoption of innovative solutions that drive business impact.
• Assist in delivering software demonstrations and rapid prototyping.
• Develop solutions across Salesforce's technology stack.
• Provide technical expertise in data governance and security.

Skills

Solutions engineering

Technical consulting

B2B SaaS experience

Strong communication

Data governance

Education

Bachelor's degree in relevant field

Tools

Salesforce CRM

Tableau

PowerBI

Amazon Web Services

Snowflake

Job description

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Principal Technical Architect, Data & AI

The D360 aka Data Cloud specialist team is an innovative group of sellers and GTM specialists at the heart of Salesforce’s newest innovation - D360. We are a startup within an extensive organization focused on next-generation of technology at Salesforce. This dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust. This team is at the center of our GTM strategy connecting the dots between the D360 Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for D360. It is a dynamic, constantly evolving environment where expertise in design, and technology is demonstrated every day to drive innovation.

Role Description

The D360 Technical Architect plays a pivotal role in developing innovative solutions for our customers across a variety of industries. You will work closely with Account Executives, Solutions Engineering, Product, and Product Marketing teams to provide deep technical domain expertise during the pre and post-sale process.

Our D360 customers are only as successful as the value they derive from the platform. You will play a key role in ensuring D360 is the right fit, help them prioritize the most valuable D360 use cases, and provide technical architecture best practices to drive product adoption.

You will collaborate with the broader global D360 team to develop use cases, demos, sales plays, and technical thought leadership. You will also have a meaningful role in driving our Product Roadmap forward and serve as a key advisor to the Product organization sharing innovative ideas and feedback from customers.

It is important to have a solid technical grasp of the CRM, Modern Data Stack, Analytics & BI, CRM and AI (Generative and Predictive) landscape and the ability to effectively communicate our offerings to potential clients.

Key Responsibilities

• Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, see opportunities, and recommend actionable solutions.
• Drive Innovation & Customer Adoption - Bring structure to the client's decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders that helps customer’s prioritize high-value solutions, driving business impact.
• Connect the “Art of the Possible” - Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the Salesforce D360 & Salesforce CRM.
• Cross Platform Collaboration - You will use your understanding of customers’ use cases across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM and AI) to develop solutions across the Salesforce's technology stack.
• Provide Technical Domain Expertise - Answer in-depth D360 questions related to data governance, security, and other technical capabilities. Create architectural diagrams, write technical thought-leadership pieces (blogs, whitepapers, etc.), documentation, enablement materials to help us stay ahead of industry trends and help our customer’s implement best practices with D360.

Key Requirements

• Experience in solutions engineering/solutions architecture/technical consulting, ideally in the B2B SaaS space, particularly cloud data platforms
• Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization
• Understanding & ability to articulate the relationship between Data and Customer Relationship Management, aka the Customer360
• Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this. Demonstrable experience leading strategy and digital roadmap projects in a complex business environment
• Experience with Data Warehouses, Data Lakes, Cloud Technology, Business Intelligence and CRM products

Preferred Requirements

• Implementation or Sales Experience in Salesforce D360 and Agentforce
• Hands on Experience on Salesforce CRM technology like Sales Cloud, Service Cloud, Marketing Cloud or any Industry Clouds
• Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics and cloud technologies, Data Engineering, Data Science
• Hands on Experience in AI/ML solutions like Einstein, Sagemaker, and Vertex. Solid Understanding of Generative AI.
• Hands on Experience designing data solutions on cloud platforms like Amazon Web Services, Microsoft Azure or Google Cloud Platform.
• Hands‑on expertise with analytics tools like Tableau, PowerBI, Looker, etc
• Familiarity with data activation or "reverse ETL" platforms in the context of Composable Data Platforms (CDP) and integrating various marketing technologies and data tools into a cohesive system.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form .

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form .

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link:https://www.salesforcebenefits.com .

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