Principal Specialist, Customer Service

RTX; Leighton Buzzard; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave 25 days

Bonus scheme

Pension scheme

Private medical insurance

Employee assistance programme

Cycle to work

Employee discounts

Job summary

Collins Aerospace in Leighton Buzzard is seeking a Principal Analyst, Customer Service to act as the main liaison between customers and shop operations within the MRO environment. This role emphasizes timely communication, contract compliance, and delivering exceptional customer satisfaction.

The job entails supporting aftermarket repairs within Service and Specialty Products, with responsibilities spanning customer interaction, order management, and meeting participation, either in person or

Qualifications

• Experience in a fast-paced aerospace or manufacturing environment.
• Knowledge of MRP (E1) systems and repair documentation processes.
• Advanced proficiency in MS Office applications (Excel/Word/PowerPoint/Access).
• Understanding of repair and customer service processes within an MRO environment.

Responsibilities

• Represent MRO as main POC for internal and external customers.
• Collect and report MRO status and risks to manager.
• Manage tasks and queues promptly.
• Identify and communicate customer requirements.
• Obtain additional information from customers when needed.
• Manage orders to mitigate Turn Around Time (TAT).
• Perform timely hold management.
• Provide additional support as requested.
• Participate in customer meetings (in person or remote).

Skills

Aerospace experience

MRP/E1 systems

MS Office Suite

MRO processes

Job description

Date Posted:

2026-08-21

Country:

United Kingdom

Location:

Leighton Buzzard, Bedfordshire

Position Role Type:

Onsite

Principal Specialist Customer Service

Location: Leighton Buzzard – on site

Company: Collins Aerospace

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Principal Analyst, Customer Service is the liaison between the customer and operations. Customer Service is the voice of the customer to shop operations and the voice of shop operations to the customer.

Both internal and external interaction and communication must be performed in a timely and professional manner to ensure exceptional performance, contractual compliance, and customer satisfaction.

The role plays a key part in supporting aftermarket repairs within the Service and Specialty Products (S&SP).

Key Responsibilities:

• Represent MRO as main POC for internal and external customers
• Collect and report MRO status, risks to manager
• Manage tasks and queues in a timely manner
• Ensure all customer requirements are identified and communicated\
• Obtain additional information from the customer when needed
• Manage orders to proactively mitigate TAT (Turn Around Time)
• Perform timely hold management
• Provide additional support as requested
• Participate in customers meetings: in person or remote

Required Skills & Experience:

• Experience working within a fast-paced aerospace or manufacturing environment
• Working knowledge of MRP (E1) systems and repair documentation processes.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Access.
• Strong understanding of repair, customers service support processes within a MRO environment.
• Ability to analyze and resolve customer issues using sound judgment and prior experience, established escalation path within organization

Preferred Skills & Experience:

• Aerospace industry experience is desirable
• Strong customer-focused mindset
• High attention to detail in documentation preparation: quotes, reports.
• Self-motivated with the ability to work independently with limited supervision.
• Ability to operate effectively both autonomously and within a team environment.
• Strong communication skills enabling collaboration with peers, leadership, and cross-functional teams.
• Ability to make timely and effective decisions within a dynamic MRO environment.
• Continuous improvement mindset with a willingness to learn and develop technical expertise.
• Strong problem-solving capability within Aerospace MRO environment.

Why Join Us?

At Collins Aerospace, we believe in empowering our people to make a real difference. You’ll be part of a supportive, innovative team where your contributions are valued, and your career growth is encouraged. With excellent benefits, a flexible working environment, and the opportunity to work on cutting edge aircraft interior components, this is the perfect chance to take your machining career to the next level.

What We Offer:

• 25 days Annual Leave + Bank Holidays
• Bonus Scheme
• Fantastic Pension Scheme
• Private Medical Insurance
• Employee Assistance Programme for personal support
• Cycle to Work Scheme and other employee discounts

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.