Principal Service Improvement Officer

Bolton Council; Bolton; On-site; GBP 43,000 - 48,000; Full time

Job summary

Bolton Council is seeking a Principal Service Improvement Officer for a 12-month maternity cover within the Transformation Team. The role focuses on supporting organisational restructures and ensuring structured, consistent change across projects, with responsibility for co-ordinating activity, documentation, timescales and governance.

You will also support smaller service improvement projects across the Council, contributing to strategy transformation and continuous improvement.

Qualifications

• Organised, proactive candidate with experience in service improvement or organisational restructures.
• Ability to coordinate competing priorities, work to deadlines and produce clear reports and briefings.
• Structured, practical approach to helping services achieve improvements.

Responsibilities

• Coordinate activity, documentation, timescales and governance to keep projects on track from scoping through consultation and implementation.
• Support smaller service improvement projects across the Council.
• Contribute to programme governance and ensure consistent change delivery.

Skills

Organisational skills

Project coordination

Report writing

Stakeholder engagement

Job description

Grade I scp 31 £43,149 to scp 35 £47,665
Contract: fixed term 12 months
Hours: 37 per week
Interview date: 17 November 2026
For further information about this role, contact: [e-mail]

Unfortunately, we are unable to offer sponsorship for this role.

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The Role

We’re looking for a Principal Service Improvement Officer to join our team for 12 months to provide maternity cover. Your main focus will be supporting organisational restructures, providing a clear, structured and consistent approach. You’ll co-ordinate activity, documentation, timescales and governance, helping to keep projects on track from initial scoping through consultation and implementation. You’ll also have the opportunity to support smaller service improvement projects across the Council.

This post sits within the Transformation Team, which includes a Programme Management Unit, Programme Management Office, Change Unit, and Service Improvement. We’re a friendly team who support the council to deliver strategy transformation and continuous improvement

About You

You’ll be organised, proactive and comfortable working with a wide range of colleagues. You’ll have experience of supporting service improvement or organisational restructure activity, with the ability to co-ordinate competing priorities and work to deadlines. You’ll be confident producing clear reports, briefings and project documentation, and bring a practical, structured approach to helping services achieve their improvements.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes.
In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

Supporting Documents

• Job description and person spec
• Documents for Right to Work
• Staff Benefits
• Our Values & Behaviours
• Privacy Notice
• Top Tips