Principal Quality Technician

Substantial Group; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading telecom company is seeking a Principal Quality Technician to enhance service and installation quality through effective audits and coaching. This role involves daily interaction with engineers, ensuring high standards are upheld. The position offers a supportive environment for professional development, attractive benefits, and the opportunity to be part of a dynamic team pushing for excellence in service delivery.

Benefits

Life assurance (4x salary)

£500 refer a friend scheme

Continuous development opportunities

Cycle to work scheme

25 days annual leave + bank holidays

Extra day off for birthday

Qualifications

• Experience in working in a similar role within the telecoms industry.
• Experience in coaching/developing engineers.
• Passion for quality of work and driving improvement.

Responsibilities

• Conducting quality audits in the field.
• Running daily coaching calls with engineers.
• Tracking non-conformance and driving quality improvements.

Skills

Coaching

Quality focus

Health and Safety practices

Organisational skills

Clear communication

Process improvement

Job description

Social network you want to login/join with:

Reporting to: Regional Service Delivery Manager

Working Hours: Monday – Saturday, 40 Hours per week, between 7am and 7pm shift pattern.

About Us:

Netomnia is a small team of experts on a mission to bring reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts and affordable pricing. Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution.

Every member of our team is empowered to take ownership of their work, striving for personal accountability and reward with endless opportunities to develop.

Job Purpose:

Principal Quality Technicians are responsible for driving quality and safety, throughout our installation and service visits. Ensuring that installations and service visits are completed right-first time and safely, in line with Netomnia specifications.

The role will consist of completing quality audits against our engineers in the field, quality checking the integrity of the data we are receiving on a visit and owning any non-conformance or training opportunities.

The Principal Quality Technicians will run daily coaching calls, with engineers who require support or training on Netomnia specifications and will own the improvement and on-going development to ensure we are delivering a first in class service.

Please note that applications will be reviewed on a rolling basis, and if we find the right fit, we won't hesitate to fill the position early. So, don't wait, apply now!

Key Responsibilities

• Minimum of 3 quality audits completed in the field per day
• Reviewing and assessing quality images and data sent back from the field, and identifying areas that can be approved
• Owning and running daily coaching calls with engineers in the field to drive improvement
• Tracking and managing non-conformance on an engineer-by-engineer basis, and ensuring that our partners are taking prompt actions to improve
• Driving and improving quality focus within the region, to reduce ELF and ILF
• Supporting the Regional Service Delivery manager in improving all quality aspects within the region

Skills, Knowledge & Expertise

• Experience in working in a similar role within the telecoms industry
• Experience in coaching/developing engineers
• A passion for quality of work, and bringing others on a journey to improve
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices
• Excellent organisational skills
• Clear and concise communication abilities
• A proactive approach to improving processes, and efficiencies, with the customer always in the forefront of the decision
• Matched up to 8% pension contribution.
• Fully funded induction programme.
• 25 days annual leave + bank holidays.
• Plus an extra day off for your birthday!

Why our people love working with us:

• Life assurance giving you cover of 4 times your basic salary.
• £500 refer a friend scheme.
• Continuous development and long-term career prospects.
• Cycle to work scheme.

Like what you see? Here’s what happens next:

• Send us your application via our Careers Site or Job Boards.
• Recruitment screens your application against our essential criteria.
• Hear back from us within 2-3 days of application submission with an outcome/next step.
• If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [emailprotected]

Building your fibre future!

Netomnia is investing in and building a new full-fibre network right across the UK. Future proofing homes and businesses with a reliable, high-quality, and high-speed internet connection.

With live networks already across several towns and cities in the UK, and many more planned, we are dedicated to bringing forgotten parts of the UK into the digital revolution.

Utilising revolutionary in-house planning tools and build techniques to rapidly deploy our network, ensuring that we reach our goal of 1 million UK premises by 2023!