Principal Operations Manager

Amey; Dunfermline; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Remuneration – competitive annual wage

Career Growth

Training Opportunities

Holidays

Pension

Flexible benefits

Exclusive Discounts

Social impact days

Family-friendly policies

Affinity Networks

Job summary

Amey is seeking a Principal Operations Manager to lead the RAMS contract across Scotland, covering Rosyth, Edinburgh, Leuchars and Lossiemouth, with travel and nights away. You will drive service delivery, safety, and performance through the regional team and DIO collaboration, upholding H&S and environmental standards.

You will coach Local Client Account Managers and Customer & Community Engagement Officers, lead regional performance meetings, and support decarbonisation goals while delivering

Qualifications

• Level 5 Leadership and Management qualification or equivalent experience
• Management level qualification in H&S and Environment (e.g. SMSTS)
• Practical experience in property maintenance or related field.

Responsibilities

• Support the delivery of internal quality/compliance standards, complaints and feedback KPI’s along with customer experience and satisfaction.
• Develop and maintain relationships with the Defence Infrastructure Organisation (DIO) staff and other stakeholders to provide professional advice.
• Provide insights and training to drive improvement across the region.
• Monitor supply chain asset management performance and ensure asset data is captured.
• Collaborate with regional managers to deliver service excellence and continual improvement.
• Lead and mentor a team of Local Client Account Managers and Customer & Community Engagement Officers.
• Establish weekly Regional Performance Meetings with DIO for planning and monitoring of service delivery.

Skills

Leadership & Mgmt

H&S SMSTS

Property maintenance

Job description

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We have a fantastic opportunity for a Principal Operations Manager to join our Regional Accommodation Maintenance Service (RAMS) contract, part of the MOD's Future Defence Infrastructure Services (FDIS). Please note this position includes travel as it covers Scotland with primary locations being Rosyth, Edinburgh, Leuchars and Lossiemouth also travel, nights away and hybrid working. Driving licence is essential.

This position plays an important role delivering the Regional Accommodation Maintenance Services contract. Your duties will be to improve the quality of customer service and contract compliance through effective and collaborative supplier relationship management and lead their service delivery team of Amey staff to ensure all targets are met in a safe and compliant way. Responsible for ensuring H&S standards are achieved across the contract.

Hours of work are 37.5 Per Week

What you will do:

• Supporting the delivery of internal quality/compliance standards, complaints and feedback KPI’s (Key Performance Indicators) along with the customer experience and satisfaction.
• Develop and maintain close working and effective relationships with the Defence Infrastructure Organisation (DIO) staff, Occupancy Groups and other stakeholders to provide professional and technical advice as required.
• Using the full power of the available analysis and feedback,provide advice, insights and training to drive innovation andimproveperformanceactivitiesthroughoutthe region.
• Monitor the supply chain asset management performance to ensure that asset data is effectively captured.
• Work in collaboration withother managers within the regionto provideaconsistent approach to deliver service excellence across the Area. Seek continual improvement through innovation, staff development and process refinement.
• Ensure all staff involved in the delivery of the RAMS contract adopt a continuous improvement mind-set with a focus on improving the lived experience for Service Family Accommodation (SFA) occupants.
• Lead and mentor a team of Local Client Account Managers and Customer and Community Engagement Officers to ensure they continually strive to exceed target levels of performance and customer and community engagement.
• Establish and develop a Weekly Regional Performance Meeting with DIO to ensure the planning and monitoring of service delivery is completed in a collaboratively way.
• Support the whole workforce in adapting to both Amey and DIO values. The Principal Operations Manager will also act as the Regional Champion for the DIO value of Enthusiasm.
• Work with the supply chains to establish any forecasted delays or potential deterioration in KPI performance and mitigate risk through contingency planning. Where required lead the agreement and execution of mitigations.
• Thisrole will also support both local and businesszero carbon programmes, working towards zero carbon in astrategicand lean manner as and where it is appropriate.

What makes this role unique is you will manage service delivery of all maintenance and response works in accordance with statutory legislation and MOD Mandatory requirements, complying with all Health and Safety and Environmental standards and policies.

What you will bring:

Experience in driving change in an operational environment. Agile and proactive capable of delivering positive outcomes in a rapidly changing environment with previous experience as a coach and mentor.

• Level 5 Leadership and Management qualified or equivalent experience
• Management level qualification in H&S and Environment (e.g. SMSTS)
• Practical experience in property maintenance or related field.

We welcome applications from a diverse range of candidates.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

Who weare Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, andmaintaincritical assets and systems.

What we do We advise, design, finance, deliver, and enhance civic, transport, anddefencesystems. By combining strategic intelligence, engineering, infrastructure finance, and operationalexpertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.