Principal Full Stack Engineer - Managed Service

Burendo; Greater London; Hybrid; GBP 100,000 - 140,000; Full time

Benefits offered by this job

25 days annual leave

Wellness allowance

Learning & Development allowance

Life assurance 4x salary

Pension (matched 5%)

Employee Assistance Programme

Life events time off

Salary sacrifice benefits (EV/Home&Dev

Social events

Job summary

Burendo, an award-winning consultancy, is seeking a Principal Full Stack Engineer to lead L2/L3 support across a diverse range of applications and ecosystems.

You will drive best practices, mentor engineers, and own service onboarding, on-call response, and incident resolution while building strong stakeholder relationships.

The role requires hands-on cloud experience (AWS or Azure), IaC with Terraform, ITIL familiarity, and proven leadership of engineering teams.

Qualifications

• Experience leading engineering teams.
• Must be proficient in at least two of Java, Python, Node.js, or C#.
• Hands-on cloud architecture with AWS or Azure.
• Experience with Terraform and ITIL practices.
• Strong stakeholder management and incident leadership.

Responsibilities

• Act as the highest technical escalation point within a managed service function.
• Set and maintain engineering standards across service teams.
• Lead the management and resolution of complex L2/L3 incidents.
• Own service onboarding from a technical readiness perspective.
• Participate in an on-call rota including out-of-hours incidents.
• Mentor engineers and build strong client relationships.
• Collaborate with service delivery to ensure value delivery.

Skills

Java

Python

Node.js

C#

AWS

Azure

ITIL

Leadership

Tools

Terraform

Job description

We’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.

At Burendo, we believe that together, we can achieve incredible things.

What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.

Here at Burendo we are seeking an experienced Principal Full Stack Engineer with a proven ability to lead L2/L3 support teams across a diverse range of applications and ecosystems. You will ideally have experience in managed service operations, along with proficiency in multiple programming languages and cloud platforms. In this role, you will act as the technical authority for the team, driving best practices and ensuring high-quality service delivery, while also providing leadership, mentoring team members, and building effective relationships with stakeholders across the business.

• Act as the highest technical escalation point within a managed service function

• Set and maintain engineering standards across teams within the service
• Lead the management and resolution of complex L2/L3 incidents
• Lead root cause analysis and post-incident investigations for major incidents
• Own service onboarding from a technical readiness perspective
• Participate in an on-call rota, including out-of-hours incident response
• Mentor and support the development of engineers at all experience levels
• Work with service delivery colleagues to manage client relationships

Must-Have Skills & Experience

• Knowledge of at least two of the following or other languages: Java, Python, Node.js, or C#
• Hands‑on cloud architecture experience with either AWS or Azure
• Experience with infrastructure-as-code tools such as Terraform
• Understanding of ITIL practices
• Recent experience leading engineering teams

Nice‑to‑Have Skills & Experience

• Knowledge of highly available architectures
• Experience with Postgres or other relational database systems
• Exposure to front‑end technologies such as React.js
• Experience working in public sector or regulated data environments

• 25 days Annual Leave (plus bank holidays)
• An additional day of paid leave for celebrations
• 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
• Monthly Wellness Allowance
• Annual Learning and Development Allowance
• Paid time off for Life Events
• Matched Employer Contributed Pension (5%)
• Life assurance based on 4 x your salary
• Access to an Employee Assistance Programme
• Enhanced Family Leave
• Enhanced company sick pay
• A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
• Exciting calendar of Burendo social events and activities

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.

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