Principal Experience Strategist

JR United Kingdom; London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading company in AI-first software engineering is urgently seeking a Principal Experience Strategist to enhance their Device Intelligence team. The ideal candidate will possess extensive experience in UX and design strategy, with a proven track record of leadership in fintech or B2C environments. This role requires strong facilitation, communication skills, and a portfolio showcasing impactful strategic decisions.

Qualifications

• 15+ years in UX, research, or design strategy.
• 5+ years in a leadership role guiding teams.
• Portfolio demonstrating strategic thinking in product direction.

Responsibilities

• Lead cross-functional teams and client relationships.
• Simplify complexity and drive meaningful progress.
• Mentor UX teams and raise standards of clarity.

Skills

User-centered design

Service design tools

Facilitation skills

Storytelling skills

Communication skills

Job description

We are urgently looking for an Principal Experience Strategist to join our Device Intelligence team. The ideal candidate will have proven experience with 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships.

Required:

• Industry Experience: Banking, fintech, or B2C (especially mobile-first products and consumer platforms)
• 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships.
• Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking, and strategic frameworks.
• Strong facilitation and storytelling skills to build consensus, inspire action, and bring strategy to life.
• A proven track record of leading and mentoring UX teams, raising standards of clarity, critical thinking, and craft.
• Ability to work confidently in fast-paced, ambiguous environments, simplifying complexity and driving meaningful progress.
• Excellent communication skills and the ability to influence stakeholders at all levels, including executives.
• A portfolio or case studies demonstrating how strategic thinking has shaped product direction and delivered tangible business value.

Preferred Qualifications:

• Deep experience in mobile-first product ecosystems and B2C environments, especially around growth, retention, and emotionally resonant design.
• Expertise in banking or fintech domains, including trust patterns, regulatory compliance, and accessibility in regulated spaces.

About Us:

Ascendion is a leading provider of AI-first software engineering services. Our capabilities in applied AI, software engineering, cloud, data, experience design, and talent transformation accelerate innovation for Global 2000 clients. Headquartered in New Jersey, we operate remotely/hybrid with over 30 offices across the U.S., UK, Poland, Romania, India, Australia, and Mexico. We are committed to building inclusive, AI-powered technology, serving our communities, and fostering a vibrant culture. For more information, visit www.ascendion.com.

Contact:

Please let us know the best time and number to connect, or call [phone] to discuss further. If you know someone suitable for this role, please send us their resume. We have a referral policy.