Principal Enterprise Account Director

AJ Group; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

AJ Group is seeking a Principal Enterprise Account Director for their growing fintech operations, primarily focusing on managing strategic client accounts. This role demands an experienced individual who excels in relationship management and has extensive knowledge of financial services. Candidates should have a strong ability to communicate complex ideas clearly and work collaboratively across departments to achieve client objectives.

Qualifications

• 5+ years in strategic account management, preferably in fintech.
• Proven record managing complex, high-value accounts.
• Experience in payments or mobile money is a plus.

Responsibilities

• Own relationships with key clients, including the largest account.
• Analyze client performance and identify growth opportunities.
• Collaborate across teams to ensure client satisfaction.

Skills

Strategic account management

Stakeholder engagement

Communication

Analytics

Tools

HubSpot

Slack

Quicksight

ClickUp

Job description

AJ Group Greater London, England, United Kingdom

Direct message the job poster from AJ Group

Commercial Recruitment Lead | UK & Europe

Principal Enterprise Account Director | Mobile Money Fintech

Are you a strategic relationship builder with fintech experience and a passion for driving client success? Due to rapid success and onboarding of multiple major clients, our client are looking for a Principal Enterprise Account Director to take ownership of their largest and most strategic client accounts.

About the Role:

You’ll be at the heart of our enterprise client success strategy. This is a key role created due to our continued growth. You will take the lead on managing our biggest client - previously handled directly by the executive team - alongside other high-value accounts.

This role demands strategic thinking, operational excellence, and a proactive, solutions-oriented mindset. You’ll collaborate across internal teams and serve as a trusted advisor to key stakeholders within client organizations.

Your Responsibilities:

• Own and grow relationships with key clients - starting with our client's largest account.
• Understand client businesses deeply and align services to support their goals.
• Identify upsell, cross-sell, and growth opportunities.
• Analyze client data to track performance, report insights, and optimize decision-making.
• Lead quarterly business reviews and high-impact meetings with key stakeholders.
• Collaborate with senior leadership, product, operations, and compliance to deliver excellence.
• Maintain clean, up-to-date records using HubSpot, Slack, and internal tools.
• Drive continuous improvement in account workflows, communication, and reporting.

What We’re Looking For:

• 5+ years of experience in strategic account management, partnerships, or B2B fintech.
• Proven track record in managing complex, high-value accounts and driving growth.
• Excellent communication, analytics, and stakeholder engagement skills.
• Strong familiarity with tools like HubSpot, Slack, Quicksight, and ClickUp.
• Experience in payments, mobile money, or cross-border fintech is a big plus.
• Passion for building long-term client relationships and being their strategic advisor

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Financial Services and Software Development

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