Principal Engineer - Customer Engagement Platform

Skipton Building Society; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Skipton Building Society seeks a Principal Engineer for the Customer Engagement Platform (CEP). You will set engineering tenets and paved roads to ensure high performance, reliability and trust across Dynamics 365 CRM, Power Apps, Power Automate and the CRM/engagement ecosystem.

Your remit covers society‑wide technical direction, cross‑cutting standards, observability and secure‑by‑design guardrails, driving the Golden Path: policy‑as‑code CI/CD, progressive delivery, automated

Job description

Principal Engineer – Dynamics, Power Platform, Workflow & Colleague Experience Engineering at Scale

The Customer Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague‑facing tools that enable thousands of interactions every day. As a Principal Engineer for CEP, you will set the engineering tenets, patterns and paved roads that enable these systems to operate with high performance, high reliability and high trust, ensuring colleagues can serve members with clarity, confidence and speed.

Your remit spans society‑wide technical direction, Value-Flow-Quality delivery physics, and engineering bar‑raising across the squads building on Dynamics 365, Power Apps, Power Automate and the CRM/engagement ecosystem. You define and embed cross‑cutting standards such as API/event contracts, workflow architecture, observability, resilience patterns, and dependency baselines, and drive adoption of the Golden Path: policy‑as‑code CI/CD, progressive delivery, automated rollback/forward‑fix, data‑ready environments, and secure‑by‑design guardrails. Your work ensures CEP delivers