Senior Platform Owner - Customer Engagement & Automation

Skipton Building Society; South Yorkshire; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave

Holiday trading scheme

Pension contributions

Mortgage assistance

Hybrid & car salary sacrifice

Job summary

Skipton Building Society seeks a Senior Platform Owner to lead the evolution of the Dynamics 365 and Power Platform ecosystem across CRM, marketing automation, case management and automation workstreams.

You will define a multi‑year CEP platform vision, govern the architecture, manage budgets, and guide cross‑functional teams to deliver scalable, secure solutions that improve member journeys and colleague experiences.

Qualifications

• Leadership in high‑performance delivery across CRM, workflow & automation.
• Working‑Backwards mindset, building the right colleague & member experiences.
• Strategic ownership of enterprise CRM & Power Platform ecosystems.
• Inspirational leadership & cross‑functional influence.
• Values‑led, data‑driven approach to platform excellence.

Responsibilities

• Define multi‑year platform vision for CEP.
• Lead cross‑functional technology teams to deliver fast, safe, high‑quality changes.
• Ensure CEP is scalable, resilient, and governed with clear contracts.
• Manage licensing decisions, budgets, and risk for platform investments.

Skills

Leadership

Dynamics 365

Power Platform

CRM

Power Apps

Power Automate

Workflow automation

Case management

Automation

Data intelligence

Job description

Skipton Building Society seeks a Senior Platform Owner to lead the evolution of the Dynamics 365 and Power Platform ecosystem across CRM, marketing automation, case management and automation workstreams.

You will define a multi‑year CEP platform vision, govern the architecture, manage budgets, and guide cross‑functional teams to deliver scalable, secure solutions that improve member journeys and colleague experiences.