Prime Financial Services Middle Office Associate

Testing Site - JPMC; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Testing Site - JPMC in London is seeking a Middle Office Associate to enhance client experience within Prime Financial Services. You will manage end-to-end transaction handling for hedge fund clients, resolve exceptions, and liaise with global teams to drive timely settlements.

The role requires strong swap product knowledge, excellent communication, and the ability to operate in a fast-paced environment while delivering operational excellence across the client base.

Qualifications

• Strong knowledge of the Swap product.
• Interest in financial products.
• Knowledge of global markets and settlement practices.
• Excellent verbal and written communication skills across all levels.
• Operate effectively in a dynamic environment with tight deadlines.
• Demonstrate computing skills to eliminate manual processes.

Responsibilities

• Perform root cause analysis to increase STP and reduce client inquiries.
• Establish relationships with hedge fund clients through regular dialogue.
• Manage end-to-end transaction management lifecycle for client coverage.
• Deliver system enhancements by partnering with technology/strategy teams.
• Work with global teams, following follow-the-sun handoffs.
• Identify internal and external technology improvement opportunities.
• Maintain a high level of client service focus.
• Understand the control agenda to escalate risks timely.
• Provide operations SME support to clients as required.
• Demonstrate strong time management to meet deadlines.

Skills

Swap product knowledge

Interest in financial products

Global markets knowledge

Verbal and written communication

Time management under deadlines

Computing to reduce manual processes

Job description

Enhance client experience as a Middle Office Associate. Join our global team and impact Prime Financial Services!
As a Prime Financial Services Associate Associate in the Prime Financial Services (PFS) Middle Office Client Facing Team, you will play a pivotal role in enhancing the operational client experience across our PFS client base. You will have extensive interaction and communication with clients, as well as collaboration with various global internal teams. You will leverage your technical and communication skills to drive client change effectively, ensuring timely completion of transaction management and resolution of exceptions. You will also provide subject matter expertise to our hedge fund clients.

Job responsibilities

• Perform root cause analysis for respective clients to increase Straight Through Processing (STP) and reduce client inquiries, often using analytical tools
• Establish and maintain relationships with high-profile hedge fund clients through regular dialogue and meetings to comply with "Ease of doing business" initiatives
• Manage the end-to-end transaction management lifecycle for respective client coverage, including trade capture, settlement exceptions, and cash management
• Deliver on the change agenda by partnering with the technology/strategy team to deliver system enhancements
• Work as part of the global team, performing follow-the-sun handoffs to ensure smooth global coverage for global clients
• Partner with the technology strategy team to identify internal and external technology improvement opportunities
• Maintain a high level of client service focus
• Understand the control agenda to prioritize and escal risk issues timely
• Provide operations subject matter expertise to clients as required

• Demonstrate strong time management skills to meet internal and external deadlines/cutoffs

Required qualifications, capabilities, and skills

• Have a strong knowledge of the Swap product
• Have a keen interest in financial products
• Possess knowledge of global markets and settlement practices
• Exhibit excellent verbal and written communication skills, adept at communicating with all levels of the business and technical parts of the organization
• Operate effectively in a dynamic environment with tight deadlines, prioritizing work to achieve them
• Demonstrate strong computing skills in a fast-paced and dynamic workplace that encourages integrating new technologies to eliminate manual processes

Preferred qualifications, capabilities, and skills

• Prime Brokerage experience