Primary Care - Receptionist / Patient Healthcare

Omnes Healthcare Limited; Boston; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Excellent work-life balance

Full indemnity cover

NHS Discount

Employee Assistance Programme

Sick pay

Life insurance

Job summary

Omnes Healthcare Limited is seeking a Receptionist/Administrator to join a busy GP practice. The role requires excellent patient care, administrative support, and maintaining confidentiality.

The ideal candidate will have prior experience in primary care, knowledge of SystmOne, and strong communication skills. This position offers a supportive team environment and a focus on improving healthcare accessibility and innovation.

Qualifications

• Previous experience in a GP practice or healthcare setting required.
• Knowledge of SystmOne and primary care software is essential.
• Strong communication and customer service skills are necessary.

Responsibilities

• Greet patients and visitors professionally.
• Handle telephone calls and respond to inquiries.
• Manage appointment bookings, amendments, and cancellations.
• Process prescriptions and patient registrations.
• Maintain accurate records on SystemOne.

Skills

Communication skills

Customer service skills

Organizational skills

IT skills

Ability to work in a team

Tools

SystmOne

AskMyGP

Job description

GP Receptionist / Administrator Job Summary

We are seeking a professional and friendly Receptionist/Administrator to join our busy GP practice. The successful candidate will provide excellent patient care, manage reception duties, and support the administrative functions of the practice while maintaining confidentiality and professionalism at all times.

Main Responsibilities

• Greeting patients and visitors.
• Answering telephone calls and responding to patient enquiries.
• Booking, amending, and cancelling appointments.
• Processing prescriptions and patient registrations.
• Managing incoming correspondence and scanning documents.
• Maintaining accurate patient records on SystemOne.
• Administrative support for clinicians and the wider practice team.
• Read coding and data entry to support record accuracy.

Essential Criteria

• Previous experience working in a GP practice, primary care, or healthcare setting.
• Knowledge of SystmOne.
• Strong communication and customer service skills.
• Good organisational and IT skills.
• Ability to work effectively in a busy team environment.

Desirable Criteria

• Previous experience with Read Coding/Clinical Coding.
• Knowledge and use of AskMyGP and other primary care software.
• Experience processing clinical correspondence and updating patient records.

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values: Caring - Respect and compassion in everything we do Inclusive - Empowering diverse voices and teamwork Evolving - Driving continuous improvement and innovation Ambitious - Striving for high standards and real impact.

Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in health care.