Primary Care Network (PCN) Recovery Worker

Norfolk and Waveney Mind; Norwich; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Norfolk and Waveney Mind is recruiting for a Primary Care Network (PCN) Recovery Worker based in Norwich and surrounding areas. The role involves travel to GP practices, lone-working, and delivering recovery-focused support within PCNs to reduce GP re-presentations.

You will work with patients 14+ with mental health needs, with opportunities for upskilling in areas like Dementia, Bereavement, ADHD/Autism, and youth services, subject to interview discussion.

Qualifications

• Commitment to empower and support people in a way that inspires trust and confidence.
• Experience of supporting people with their mental health within a professional setting.
• Excellent understanding of recovery and recovery principles.
• Understanding of social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Experience of partnership/collaborative working and building relationships within internal services and external organisations.
• Experience of data collection, client record management systems and using tools to measure the impact of services.
• Driving license and motor vehicle, and a willingness to travel across your locality on a regular basis.

Responsibilities

• Work with partners to support clients with access to appropriate mental health support.
• Provide Personalised Support for clients in a person-centered and holistic way.
• Seek ways to continuously improve services for clients and their families.
• Provide support to PCN partners.
• Connect with external VCSE agencies, Norfolk County Council (NCC), Early Help Hubs, NSFT, health professionals, Wellbeing Service, Social Prescribers, contractors, education sector.

Job description

Primary Care Network (PCN) Recovery Worker

Reference:NWM/768
Working Hours: Full Time 37.5 hours per week - Monday - Friday 9AM - 5PM
Starting Salary:£25,390 per annum, rising to £26,206 after probation
Location: Norwich and Surrounding areas
You will be required to travel to other locations where necessary. The role will include lone-working within GP practices and/or other appropriate community venues. Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 55p per mile for cars, after deducting the mileage between your home and work base.

The Service

Based in GP surgeries located across Norfolk and Waveney. Working with local surgeries and Primary Care Networks (PCNs) to see a reduction in the number of people with mental health issues re-presenting to their GP. This will include support / signposting to access Hub-based and Wellbeing services to build increased community resilience for the service user and freeing up GP and secondary services consultation time for wider system benefit.

As well as working with patients 14+ with their mental health, we are excited to potentially offer the opportunity for staff to be upskilled in certain specialisms, whereby you will be given extra training to support patients in areas such as: Dementia, Bereavement, ADHD/Autism, Children and Young People, Family, and 18-25 years olds. Please note this isn't an exhaustive list and can be discussed during interview.

The Role

You will work alongside the wider team and NSFT staff to support a reduction in the number of people with mental health issues re-presenting to their GP. You will support / signpost to access Hub-based and Wellbeing services, to build increased community resilience for the service user and freeing up GP and secondary services consultation time for wider system benefit.

Among Other Responsibilities You Will

• Work with partners to support clients with access to appropriate mental health support.
• Provide Personalised Support for clients in a person-centered and holistic way.
• Seek ways to continuously improve services for clients and their families.
• Provide support to PCN partners.
• Connect with external VCSE agencies, Norfolk County Council (NCC), Early Help Hubs, NSFT, health professionals, Wellbeing Service, Social Prescribers, contractors, education sector.

The Ideal Candidate Will Have

• Commitment to empower and support people in a way that inspires trust and confidence, motivating others to reach their potential
• Experience of supporting people with their mental health within a professional setting.
• Excellent understanding of recovery and recovery principles.
• Understanding of social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Experience of partnership/collaborative working and building relationships within internal services and external organisations.
• Experience of data collection, client record management systems and using tools to measure the impact of services.
• Driving license and motor vehicle, and a willingness to travel across your locality on a regular basis.

Please refer to the job description for more information - JD 2024 PCN Recovery Worker.pdf

Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact: [e-mail]

C losing date: This vacancy may close without prior notice once a sufficient number of applications have been received. Therefore, if you are interested, please submit your application as early as possible.

Interview Dates will be confirmed.

Norfolk and Waveney Minds Equity Statement

We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.

Safeguarding Statement

Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.

Primary Care Network (PCN) Recovery Worker

Starting Salary £25,390 per annum, rising to £26,206 after probation