Care co-ordinator - Band 6

NSFT; Ipswich; On-site; GBP 40,000 - 48,000; Part time

Job summary

Norfolk and Suffolk NHS Foundation Trust in Ipswich is recruiting a Care Coordinator to join an Intensive & Assertive Team launching across Norfolk and Suffolk. The role focuses on delivering assertive outreach, intensive community support and recovery-focused interventions to people with severe mental illness.

We offer 12.5 WTE vacancies with locality options and a rota across 7 days, 11:00am-7:00pm, plus staff development opportunities and a commitment to equality and inclusion.

Qualifications

• Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration.
• Practice Assessor and Practice Supervisor training (NMC registrants) or Practice Educator (AHP & Social Worker Registrants).
• Ongoing professional development working towards degree level (if professional registration is following a diploma level course).
• Higher degree or postgraduate certificate in area of clinical/therapeutic practice.

Responsibilities

• Provide care coordination to individuals with severe and enduring mental illness.
• Undertake comprehensive mental health, risk and psychosocial assessments.
• Develop, implement and review co-produced care, recovery and crisis plans.
• Deliver evidence-based interventions in accordance with national guidance and Trust policies.
• Work proactively with individuals who may struggle to engage with traditional services.
• Deliver assertive outreach interventions within community settings, including service users' homes.
• Promote recovery, social inclusion and independence.
• Support individuals to access physical healthcare, housing, welfare benefits, employment, education and community resources.
• Undertake risk assessment and formulate effective risk management plans.
• Respond to crises and support admission avoidance where appropriate.
• Work collaboratively within a shared caseload model.
• Develop effective partnerships with carers, families and external agencies.
• Maintain accurate and timely clinical documentation.
• Contribute to service development, quality improvement and clinical audit activity.

Skills

Care coordination

Assessment

Teamwork

Communication

Education

Registered Mental Health Nurse (RMN)

Registered Occupational Therapist (OT)

Registered Social Worker (SW)

Practice Assessor training

Job description

Main area Mental Health Grade Band 6 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Full time and part time hours available) Job ref 246-WSN8303577

Site Norfolk and Suffolk locations Town Ipswich Salary £39,959 - £48,117 gross per annum (pro rata) Salary period Yearly Closing 12/10/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

We are recruiting to our new Intensive & Assertive Team, launching across Norfolk and Suffolk to provide intensive, flexible and recovery-focused support for people living with severe and enduring mental illness. This is a unique opportunity to join a service from the outset and help shape its future.

As a Care Coordinator, you will work with people who often find it difficult to engage with traditional mental health services, delivering assertive outreach, intensive community support and recovery-focused interventions. You will help improve engagement, reduce hospital admissions and support individuals to live more fulfilling lives within their communities.

Posts Available and Locality Working

We currently have 12.5 WTE Care Coordinator vacancies across Norfolk and Suffolk. Successful applicants will have the opportunity to discuss their preferred locality, and wherever possible we will align staff to their chosen area to minimise travel and support strong local partnerships.

As a county-wide service, there may occasionally be a requirement to support colleagues and service users across your allocated county in response to service needs. Any wider working will be reasonable, proportionate and fully supported.

The team operates 7 days a week, 11:00am-7:00pm, with staff participating in a rota that includes weekends and bank holidays. We value flexibility, teamwork and work-life balance, and offer the chance to be part of an ambitious and innovative new service from day one.

Main duties of the job

Main Duties of the Role

• Provide care coordination to individuals with severe and enduring mental illness.
• Undertake comprehensive mental health, risk and psychosocial assessments.
• Develop, implement and review co-produced care, recovery and crisis plans.
• Deliver evidence-based interventions in accordance with national guidance and Trust policies.
• Work proactively with individuals who may struggle to engage with traditional services.
• Deliver assertive outreach interventions within community settings, including service users' homes.
• Promote recovery, social inclusion and independence.
• Support individuals to access physical healthcare, housing, welfare benefits, employment, education and community resources.
• Undertake risk assessment and formulate effective risk management plans.
• Respond to crises and support admission avoidance where appropriate.
• Work collaboratively within a shared caseload model.
• Develop effective partnerships with carers, families and external agencies.
• Maintain accurate and timely clinical documentation.
• Contribute to service development, quality improvement and clinical audit activity.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Detailed job description and main responsibilities

This is an exciting opportunity to help create something new, develop your skills, and make a lasting difference to the lives of people across Norfolk and Suffolk.

Please review the Job Description and Person specific for further details

Person specification

Qualifications

• Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
• Practice Assessor and Practice Supervisor training (NMC registrants) or Practice Educator (AHP & Social Worker Registrants)
• Ongoing professional development working towards degree level ( if professional registration is following a diploma level course)
• Higher degree or post graduate certificate in area of clinical / therapeutic practice

Experience

• Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
• Experience of managing a caseload and the provision of Mental Health Care services to people with mental health care needs
• Experience in working in team delivering person centred treatment packages
• Experience in delivering group based interventions Experience in supporting service development and quality improvement initiatives

other

• Ability and willingness to travel independently to meet the needs and requirements of the service
• Undertake physical intervention training and remain trained in techniques, as required by role

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage you to submit your application as soon as possible.

YOUR APPLICATION

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.