This pharmacy technician post sits within the West Norwich Primary Care Network, working inside GP practice teams for Norfolk Primary Care C.I.C. The work centres on supporting safe, cost-effective prescribing, including repeat prescribing, medication reviews and discharge summaries, alongside the clinical pharmacists. It is a 37.5-hour post across several practice sites, so travel within the network is expected. Applicants need GPhC registration and the right to work in the UK, as no visa sponsorship is available.
What the job involves
- Support GPs, pharmacists and reception teams in co-ordinating discharge summaries and medication reviews
- Play a central role in repeat prescribing, reviewing and improving repeat systems
- Carry out patient-facing medicines optimisation, including inhaler technique checks, shared decision-making and lifestyle advice where competent
- Undertake medicines reconciliation and medication reviews for new care home patients and transfers between care settings
- Liaise with patients, carers, hospital and community pharmacies, respond to medication queries and update medical records
- Take a central role in shared care protocols and liaise with specialist pharmacists for complex patients
- Organise necessary monitoring tests before structured medication reviews with the clinical pharmacist
- Supervise reception teams in sorting and streaming prescription requests
- Implement efficient ordering and return processes and reduce medicines wastage
- Train and support staff on the safe handling of medicines, including EPS and electronic Repeat Dispensing
- Support antimicrobial stewardship, clinical audits, patient safety audits, QOF and enhanced services
- Assist in delivering medicines optimisation incentive schemes such as medicines switches
Qualifications
- BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
- Completed, enrolled in, undertaking or prepared to start an approved 18-month training pathway such as PCPEP or MOCH
- Commitment to continuing professional development
Registration & licences
- Registered with the General Pharmaceutical Council
Experience
- Working as a qualified, registered pharmacy technician in a patient-facing role in primary care, community or hospital pharmacy
- Working with IT systems such as Microsoft Office and/or clinical systems, with good IT skills
- Following set procedures, protocols and quality standards
- Working in a busy environment and meeting deadlines under pressure
Skills & knowledge
- Communicating complex and sensitive information clearly by telephone, email and face to face
- Following legal, ethical, professional and organisational policies and codes of conduct
- Excellent interpersonal, influencing and negotiation skills, able to challenge managers and clinicians constructively
- Maintaining confidentiality
- Using own initiative, discretion and sensitivity
- Attention to detail, working accurately and identifying errors quickly
Checks & eligibility
- Right to work in the UK, as no visa sponsorship is available
Nice to have
- Registration with the Association of Pharmacy Technicians
- Understanding of national priorities for the team and service
- Appreciation of general practice and primary care prescribing, including rational prescribing and strategies to improve it
- Experience of, and awareness of, common acute and long-term conditions seen in general practice
- Ability to plan, manage, monitor and review medicines optimisation for long-term conditions
- Full driving licence
- Ability to analyse and interpret prescribing data
What’s offered
- NHS pension scheme
- Competitive salary
- Supportive working environment and excellent working conditions
- Access to NHS discounts
- Discounted First Bus travel