Pricing Investigation Executive

Mondelēz International; Birmingham; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Mondelēz International is seeking a Pricing Investigation Executive to validate customer pricing claims within defined SLAs, supporting dispute cases from the Back Office and ensuring pricing accuracy against SOPs.

The role is hybrid in the UK, requiring SAP and strong Excel skills, plus solid communication and analytical capabilities to collaborate with Commercial and Billing teams while upholding governance and compliance.

Qualifications

• Experience in a customer-facing role and an order-to-cash environment.
• Hands-on experience with SAP and MS Office (Excel).
• Good communication and teamwork skills.

Responsibilities

• Review pricing claims in pre-deduction and deduction status.
• Check customer claims against TPM promotions in DMS.
• Ensure customer is claiming for correct promotion period and promotional price.
• Validate findings with Commercial where necessary and obtain required approvals for credits.
• Assign root cause for all valid and invalid claims and escalate issues when needed.

Skills

SAP

MS Office

Customer service

Analytical mindset

Teamwork

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. The primary role of the Pricing Investigation Executive is to validate the claim from a customer for pricing within defined SLAs. Dispute cases will be received from the Back Office to the Pricing Investigation Executive within defined SLA's and the Pricing Investigation Team will validate or invalidate the pricing claim against set SLAs and according to Standard Operating Policies (“SOPs”).

How you will contribute

• Review Customer's Pricing claims in pre-deduction and deduction status
• Check Customer's claims against TPM promotions in DMS
• Ensure customer is claiming for correct promotion period
• Ensure Customer is claiming correct promotional price
• Validate findings with Commercial where necessary
• Obtain relelvant approvals for credits where necessary
• Request credits where customer's claim is valid
• Assign Root Cause for all valid and invalid claims
• Invalidate Claims to customers where necessary
• Ensure appropriate backup and supporting information is detailed within the Dispute Case before setting case to BO for collections
• Support with any additional information received from customer's to validate their claim
• Complete any Governance Review packsLiaise with Pricing Prevention and Maintenance Teams on any Root Cause issues
• Escalation of pricing issues to Specialist in a timely manner if stakeholders not responding

What you will bring

• A desire to drive your future and accelerate your career and the following experience and knowledge:
• Previous experience of working within a customer facing role & an order to cash environment would be beneficial.
• Hands on experience working with SAP and a very good knowledge of MS Office (Excel)
• Good communication and teamwork skills
• Good analytical mindset with attention to detail

More about this role

Work schedule: hybrid model (3 days from the office, 2 days work from home).

We celebrate diversity, so if you require any adjustment to take part in our hiring process, let us know and we will work with you to help remove barriers and make the process accessible. You never have to disclose more than you're comfortable with - just tell us what you need. Please see the details on our dedicated D&I careers page: www.mondelezinternational.com/united-kingdom/diversity-inclusion/.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

No Relocation support available

Business Unit Summary

Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Credit & Collections Management (BTC) Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!