Credit & Collections Analyst Manager

Mondelez International; Birmingham; On-site; GBP 38,000 - 48,000; Full time

Job summary

Mondelēz International is seeking a Credit & Collections professional to manage a portfolio of customers, resolve escalated queries, and coordinate governance with senior stakeholders. The role involves on-site visits to discuss debt and drive deductions, while collaborating across sales and finance to resolve disputes.

The successful candidate will have SAP expertise, strong numeracy and problem-solving skills, and experience in an order-to-cash environment within a consumer goods context.

Qualifications

• Good numerical, analytical and logical reasoning skills.
• Hands-on experience in Microsoft Office applications.
• High-level SAP competence.
• Experience in a fast-moving consumer goods or consumer packaged goods company.
• Experience in a customer-facing role.
• Experience in order-to-cash environment Credit control experience.
• Strong analytical and problem solving skills.

Responsibilities

• Resolve complex queries that have been escalated for a portfolio of customers.
• Coordinate and chair the governance meeting with senior stakeholders.
• Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations.
• Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions.
• Collaborate with sales and other functions to manage and quickly resolve pricing disputes.
• Provide guidance to the shared services team and reporting of inflow and outflow.

Skills

Numerical skills

Analytical thinking

Microsoft Office

SAP

Customer-facing

Credit control

Tools

Excel

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will work in bill-to-cash management and handle customer service finance operations including credit management (assessments, credit risk and limits, order hold/release), cash collections/accounts receivables activity. This includes strategies and prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls and other CS&L sub-functions.

How you will contribute

You will:

• Resolve complex queries that have been escalated for a portfolio of customers
• Coordinate and chair the governance meeting with senior stakeholders
• Go to customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations
• Take ownership for deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions
• Collaborate with sales and other functions to manage and quickly resolve pricing disputes.
• Provide guidance to the shared services team and reporting of inflow and outflow

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Hands-on experience in Microsoft office applications
• High-level SAP competence
• Experience in a fast-moving consumer goods or consumer packaged goods company
• Experience in a customer-facing role
• Experience in order-to-cash environment Credit control experience
• Strong analytical and problem solving skills

More about this role

Work schedule: 100% The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland. No Relocation support available

Business Unit Summary

Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular Credit & Collections Management (BTC) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!