Order Fulfilment Specialist

Mondelez International; Birmingham; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Mondelez International in the United Kingdom is seeking a temporary Order Management professional to coordinate order modification and stock allocation when supply is constrained, aiming to meet service and fill rate targets.

You will work in hybrid mode (3 days in office, 2 days at home) with working hours from 7 am to 3 pm, in a role that sits at the intersection of customer service, logistics and sales to keep the flow of goods smooth.

Qualifications

• Good numerical, analytical and logical reasoning skills.
• Microsoft Office applications.
• High-level of SAP competence.
• An FMCG/CPG company background.
• A customer-facing role within customer service, logistics or sales.
• Experience in an order-to-cash environment.
• Experience in customer service, logistics and sales.
• Good knowledge of the total supply chain/order-to-cash process.

Responsibilities

• Manage the order fulfilment process, respecting the customer segment and channel mix.
• Balance supply constraints and delivery of service levels through cross-functional alignment.
• Use appropriate tools and processes such as availability checks and stock allocation rules.
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs.

Skills

Numerical skills

Analytical thinking

Logical reasoning

Tools

SAP

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role ***Secondment until 31/03/2027***

Working hours: from 7 am – 3 pm.

Work schedule: hybrid model (3 days from the office, 2 days work from home).

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland. No Relocation support available

Business Unit Summary

Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!