Pricing Change & Delivery Manager

Royal Mail; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

£4,800 car allowance

Family healthcare

18% annual bonus potential

27.5 days annual leave + bank holidays

Job summary

Royal Mail in London is seeking a commercially minded Pricing Change & Delivery Manager to transform pricing operations while delivering current initiatives. The role is based in the London Farringdon office (EC1A 1AA) three days per week and offers a competitive package.

You will lead across Pricing, Sales, Finance and Technology, shaping pricing capabilities and ensuring successful adoption and governance across the business. A strong track record in pricing and change is essential.

Qualifications

• Experience delivering complex cross-functional initiatives.
• Define business requirements and align stakeholders across teams.
• Strong stakeholder management and influencing skills.
• Work with technology teams to support testing and rollout.
• Knowledge of governance, controls and continuous improvement.

Responsibilities

• Shape and challenge pricing requirements and strategy outcomes.
• Build alignment across commercial, operational and technology teams to enable delivery.
• Design future pricing capabilities and simplify processes.
• Lead business readiness, deployment and adoption of pricing changes.
• Manage business and UAT testing to meet commercial requirements.
• Drive governance, controls and continuous improvement across pricing.

Skills

Pricing

Revenue management

Commercial strategy

Stakeholder management

Business change

Governance

Testing

Tools

Salesforce

SAP

Job description

Job reference 339674

Pricing Change & Delivery Manager

Competitive salary, plus £4,800 car allowance, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

This role is based in our London Farringdon office (EC1A 1AA) three days per week.

We are looking for a commercially minded pricing and change leader to help transform how pricing operates across Royal Mail while ensuring successful delivery of current pricing initiatives.

Royal Mail is investing £80m+ in transforming its ERP and commercial pricing capabilities across an £8bn revenue business. This is an opportunity to simplify, strengthen and modernise pricing across Domestic Parcels, Letters and International products.

Working across Pricing, Sales, Sales Operations, Finance, and Technology, this role will help shape future pricing capabilities, support business change and drive commercial outcomes through effective adoption, governance and continuous improvement.

About The Role

You will:

• Shape and challenge pricing requirements, translating strategy into clear business outcomes
• Build alignment across commercial, operational and technology teams to secure agreement and drive delivery
• Support the design of future pricing capabilities, simplifying processes and strengthening controls
• Lead business readiness, deployment and adoption of pricing changes, new capabilities and system enhancements
• Manage business and UAT testing, ensuring solutions meet agreed commercial requirements
• Drive the consistent application of pricing processes, controls and governance across the business
• Manage delivery risks and governance, protecting revenue realisation and commercial outcomes
• Identify and deliver continuous improvement opportunities to enhance pricing capability and operational effectiveness

About You

You are a pricing, commercial or business change professional with experience delivering complex cross-functional initiatives and influencing diverse stakeholder groups.

You will bring:

• A background in pricing, revenue management, commercial strategy or a related discipline
• The ability to define business requirements and build alignment across diverse stakeholder groups
• A track record of delivering business change, process improvement or transformation initiatives
• Strong stakeholder management and influencing skills, with the ability to engage and challenge constructively at all levels
• An understanding of how to work effectively with technology teams to support testing, implementation and business readiness activities
• Strong commercial judgement, problem-solving ability and a pragmatic approach to changeKnowledge of governance, controls and continuous improvement practices, with the ability to balance commercial outcomes and operational effectiveness

Desirable

• Experience with commercial systems such as Salesforce, SAP or similar platforms
• Understanding of end-to-end pricing, billing or revenue management processes (order-to-cash)
• Experience of large-scale transformation programmes

Why Join Us?

• Shape an £80m+ transformation of Royal Mail's pricing capabilities
• Influence commercial outcomes across an £8bn revenue business
• Work at the intersection of Pricing, Sales, commercial change and Technology
• Drive both strategic transformation and ongoing business improvement

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Sunday 6th September. Please note, this advert may close early if the appropriate number of applications has been reached.